Redeeming a Nationwide Building Society mortgage in England and Wales
The route is set out in Part 2 of the Handbook, and Part 2 is amended without notice. What to ask Nationwide Building Society for, and what to confirm before completion.
- Minimum notice
- 5 working days
- Handbook reference
- Part 2 · 17.2.1a/b
- Nationwide Building Society Part 2 last changed
- 2026
- Years with a change
- 10 of the 10 to 2026
- Jurisdiction
- England & Wales
Part 2 of the UK Finance Mortgage Lenders' Handbook is amended by lenders without notice. Check the current version before relying on any requirement described here.
Getting a Nationwide Building Society redemption request answered first time
Most of the delay on a redemption statement comes from establishing what the lender wants before anyone starts drafting. Getting that answer early is usually worth more than any amount of chasing later.
Three things decide whether a request comes back first time: enough notice, a clear statement of your authority, and a complete list of accounts. Give Nationwide Building Society all three in the same letter.
The date you expect to redeem
Quote it explicitly. The figure is calculated to a date, and a statement raised to the wrong one is a statement you have to ask for again.
Who you act for
State that you are retained by the borrower, or that you hold their written authority. A lender that cannot tell which applies is entitled to decline.
Every account or roll number
Take them from the official copies and from the client, not from one or the other. Where Nationwide Building Society holds several loans on one charge, a figure covering some of them does not clear it.
How you intend to pay
Say so, and label the payment so it can be allocated on arrival. A cheque should be payable to Nationwide Building Society and carry the account number and the borrower's name; a transfer should carry the account number, your firm name and your address.
Room for the date to move
Five working days is the minimum notice, and a completion date that moves is the ordinary case rather than the exception. Asking with room to ask again is cheaper than asking twice in a hurry.
The Nationwide Building Society statement says more than the redemption figure
Four questions, and a statement that answers all four is one you can give an undertaking against. A statement that answers three is one to ask about before completion rather than after it.
Which charge the figure relates to
Confirm it matches the charge on the official copies, and not a different secured account in the same borrower’s name.
Whether it covers every loan on that charge
One charge can secure several loans. A figure covering one of them will not discharge it, and there may be further loans you need to ask about separately.
The assumption about the final monthly payment
Where a mortgage is redeemed mid-month, some lenders still require the whole month and others exclude future payments. The approach is often in the small print. If it is not explicit, get written confirmation of the assumptions used. Otherwise the client cancels the direct debit at the wrong time.
Early and final repayment charges
These should be itemised. Send the client a copy of the statement so they can confirm every loan they intended to redeem is included, and send a completion statement before completion so payment is authorised.
Getting the Nationwide Building Society charge off the register
The part of this that carries risk is priority rather than paperwork. A buyer's solicitor has a priority period, and a discharge that arrives after it has run leaves an application to be lodged against a register that has moved on. That is why the 1985 guidance from the Building Societies Association and the Law Society is still cited: seven days for the receipted mortgage or Form DS1, and notice of any likely delay so the application can be lodged in time.
Which route applies decides how long you are waiting. An electronic discharge reaches HM Land Registry from the lender's own system and the entries are usually cancelled on receipt, but it covers a discharge of whole only. An e-DS1 is submitted by the lender after it has the correct payment, and it is normally flagged on the redemption statement itself. A paper DS1 comes back to you.
Part 2 of the Handbook holds both answers for Nationwide Building Society: where the discharge and the repayment remittance are to be sent, and whether the lender deals with HM Land Registry directly. Read the current version rather than the one you remember, and send the discharge with the remittance on completion day rather than behind it.
Not a rhetorical instruction: Nationwide Building Society has changed its Part 2 in 10 of the 10 years to 2026, most recently in 2026. Counted from the Lexsure Part 2 change record, which holds the years a Part 2 was amended rather than what any amendment said. Part 2 is amended without notice, so the version to read is the current one whichever way that count goes.
Nationwide Building Society redemptions: questions conveyancers ask
Is your firm listed where borrowers are looking?
Panel membership decides whether you can act at all. LenderPanel maintains the directory borrowers search when they are choosing a conveyancer, including for Nationwide Building Society.