Requesting a redemption statement from Capital Home Loans
Three stages, and the risk is concentrated in the middle one: obtaining the Capital Home Loans figure, reading it properly, and getting the charge off the register afterwards.
- Minimum notice
- 5 working days
- Handbook reference
- Part 2 · 17.2.1a/b
- Capital Home Loans Part 2 last changed
- 2026
- Years with a change
- 5 of the 10 to 2026
- Jurisdiction
- England & Wales
Part 2 of the UK Finance Mortgage Lenders' Handbook is amended by lenders without notice. Check the current version before relying on any requirement described here.
What to quote when you write to Capital Home Loans
The general position on a redemption statement is the same across the market. What differs is the lender's own requirement, and that sits in Part 2 of the UK Finance Mortgage Lenders' Handbook rather than in general guidance.
Request the figure at least five working days before the expected redemption date. Quote the expected repayment date, state whether you act for the borrower or hold their written authority, and list every mortgage account or roll number you are aware of.
Ask early enough to ask twice
Five working days is the minimum, and it is the minimum for a reason: if the completion date moves you need room to obtain a revised figure without holding up the chain. Treat it as the floor rather than the plan.
Say what your standing is
Capital Home Loans is being asked to disclose the state of a customer's account. Say in the request whether you act for the borrower or hold their written authority, because a request that does not say is a request that comes back asking.
List every account you know about
One charge can secure more than one loan, and a figure raised against a partial list is a figure that leaves the charge in place. If the official copies suggest borrowing you cannot account for, ask about it in the same letter.
Make a cheque hard to misapply
Payable to Capital Home Loans, with the mortgage account or roll number and the borrower's name on it. This is a fraud control rather than a formality, and it is also the difference between a payment that lands and one that sits unallocated.
Give a transfer something to match on
Send the account number, your firm name and your address with the remittance. An unmatched telegraphic transfer produces the delay the notice period was there to prevent, and it is a slow thing to unpick from the outside.
Four checks on a Capital Home Loans redemption statement
Four questions, and a statement that answers all four is one you can give an undertaking against. A statement that answers three is one to ask about before completion rather than after it.
Which charge the figure relates to
Confirm it matches the charge on the official copies, and not a different secured account in the same borrower’s name.
Whether it covers every loan on that charge
One charge can secure several loans. A figure covering one of them will not discharge it, and there may be further loans you need to ask about separately.
The assumption about the final monthly payment
Where a mortgage is redeemed mid-month, some lenders still require the whole month and others exclude future payments. The approach is often in the small print. If it is not explicit, get written confirmation of the assumptions used. Otherwise the client cancels the direct debit at the wrong time.
Early and final repayment charges
These should be itemised. Send the client a copy of the statement so they can confirm every loan they intended to redeem is included, and send a completion statement before completion so payment is authorised.
Priority, delay and the Capital Home Loans discharge
The part of this that carries risk is priority rather than paperwork. A buyer's solicitor has a priority period, and a discharge that arrives after it has run leaves an application to be lodged against a register that has moved on. That is why the 1985 guidance from the Building Societies Association and the Law Society is still cited: seven days for the receipted mortgage or Form DS1, and notice of any likely delay so the application can be lodged in time.
Which route applies decides how long you are waiting. An electronic discharge reaches HM Land Registry from the lender's own system and the entries are usually cancelled on receipt, but it covers a discharge of whole only. An e-DS1 is submitted by the lender after it has the correct payment, and it is normally flagged on the redemption statement itself. A paper DS1 comes back to you.
Part 2 of the Handbook holds both answers for Capital Home Loans: where the discharge and the repayment remittance are to be sent, and whether the lender deals with HM Land Registry directly. Read the current version rather than the one you remember, and send the discharge with the remittance on completion day rather than behind it.
Not a rhetorical instruction: Capital Home Loans has changed its Part 2 in 5 of the 10 years to 2026, most recently in 2026. Counted from the Lexsure Part 2 change record, which holds the years a Part 2 was amended rather than what any amendment said. Part 2 is amended without notice, so the version to read is the current one whichever way that count goes.
Capital Home Loans redemptions: questions conveyancers ask
Is your firm listed where borrowers are looking?
Panel membership decides whether you can act at all. LenderPanel maintains the directory borrowers search when they are choosing a conveyancer, including for Capital Home Loans.