RBS - Virgin One Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by RBS - Virgin One and to assist in remaining on the RBS - Virgin One Conveyancing Panel.

RBS - Virgin One Conveyancing Panel: Recently Asked Questions

I am on the RBS - Virgin One conveyancing panel. Can I get an archived copy of a RBS - Virgin One Part 2 from the CML?
The Council of Mortgage Lenders do not maintain historic copies of P2 conditions pre-December 2010. We would recommend you make a request of RBS - Virgin One directly.

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Is it probable that RBS - Virgin One will instruct a different solicitor on the RBS - Virgin One conveyancing panel for a further advance during the lifetime of a mortgage?
Section 16.2.1 of Part 1 of the Handbook applicable to a solicitor on the RBS - Virgin One conveyancing panel reads ‘Our mortgage secures further advances. Consequently, when a further advance is required for alterations or improvements to the property we will not normally instruct a member of our conveyancing panel but if you are instructed the appropriate provisions of this Handbook will apply’.
Do I risk of suspension off the RBS - Virgin One solicitor panel if I have not sent the title deed on a purchase within a certain time frame from draw-down of funds?
You might expect RBS - Virgin One via their Part 2 obligations to address this but the Handbook makes no mention on deadlines to send deeds. Do look at the Terms of RBS - Virgin One’s Conveyancing Panel Appointment that you previously signed. For a number of banks these Terms have a provision along the following lines: ‘To keep us informed of the reasons for any delay in your being able to send the title deeds and documents we require to us within 3 months of completion or evidence of proof of registration within that period. (We will send reminders if the deeds have not been received but will not acknowledge receipt of deeds’ It is important to keep RBS - Virgin One updated. Law firms can often compound their problems by not communicating with the lender when there is a delay or problem.
Can you give me an example of some of the reports available via COMPLETIONmonitor to support my appeal to be reinstated on the RBS - Virgin One solicitor panel?
There are many reports available, five of which are as follows:
  • Current and historic missed priority dates
  • Buy to Let transactions
  • Number of conveyancing cases by lender
  • Evidence of undertaking logs
  • Analysis as to the nature of clients (e.g.existing/new/seen in person)
Every so often I read a LENDERmonitor notification but I rarely see change of note. By way of illustration, My firm on the RBS - Virgin One conveyancing panel and get an alerts simply telling me a change of address. Isn't that just noise?
Yes it does matter because sending a communication or deeds to the wrong address can cause delays that might not only affect your borrower client but also impact your chances of staying on the RBS - Virgin One solicitor panel. Is possible next month that RBS - Virgin One change their requirements as to where the post completion documents should be sent. Do you change the details in your case management system? Is this recorded anywhere? Is this information passed on to secretaries and assistants? In your Certificate of Title to RBS - Virgin One you are giving assurances that you will send the relevant documents within 10 days of receiving the TID. Putting to one side the academic question as to whether you are in breach of an undertaking in sending it to the wrong address, you run the risk of RBS - Virgin One suspending you off the panel because they are not receiving the deeds in accordance with the COT. It will not be a valid excuse to say that you sent it to an out of date postal address or DX details.
We had our RBS - Virgin One panel membership terminated but we have not yet been given a reason as to why. I am completing a CQS renewal questionnaire what information should I report?
In the circumstances please clarify on the form what action you have taken to discover the reasons behind cancellation of your RBS - Virgin One panel status. In particular please provide details if you have received communications from the lender. E.G. before termination of your panel membership did you receive any letters or calls from the lender advising you as to their reasons?
Our practice is on the RBS - Virgin One conveyancing panel and all set to complete a purchase shortly. My papers do not include a Mortgage Deed for the client to execute. Who do I contact at RBS - Virgin One to request substitute deeds?
You need to contact RBS - Virgin One to obtain standard documents. The CML Handbook incorporates an explicit inquiry for banks to set out who to contact to obtain standard documents. RBS - Virgin One in their Part 2’s state:
It is likely that you will need to disclose your RBS - Virgin One solicitors panel reference.

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Average number of days to register title including a charge in favour of RBS - Virgin One
This information relates to purchase only and not remortgages.
YearDays*
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
* Data aggregated from sources including COMPLETIONmonitor