The Mortgage Works Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by The Mortgage Works and to assist in remaining on the The Mortgage Works Solicitor Panel.

The Mortgage Works Solicitor Panel: Recently Asked Questions

The Mortgage Works have asked me to act for them alone on a residential conveyancing transaction , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the The Mortgage Works conveyancing panel) How does this operate and are there different requirements from The Mortgage Works in this circumstance?
The Council of Mortgage Lenders, along with The Mortgage Works and other lenders developed a standard set of instructions where a solicitor is acting for a lender such as The Mortgage Works alone in a residential conveyancing transaction. These requirements are contained at Part 3 of the UK Finance Lenders’ Handbook and are to be followed together with Parts 1 & 2. The CML have published an example requirements letter to the borrower’s lawyer for use by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel conveyancer.

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Why are Estate Agents using search tools to check if lawyers are on a lenders conveyancing panel?
The fact of the matter is that estate agents will be suffering if their clients start out on the buying process using a solicitor who is not on the panel with the purchaser’s chosen lender. Many conveyancing firms are only discovering when they begin working on a case that they are no longer able to work with that lender. Given the inevitable resultant delays in the transaction the chances of an abortive deal increases dramatically. in the circumstances there is understandable anguish on the part of the estate agent as a result of the lost time should the client have to change solicitors .
Being on the The Mortgage Works conveyancing panel how long am I obliged to archive the original conveyancing file?
The CML Part II requirements of The Mortgage Works are silent on this. Most lenders address the issue of file retention via their Terms of panel appointment where they generally provide that for evidential purposes, the firm must keep the file for a minimum six years from the date of the mortgage. Data imagining is normally suitable compliance with this requirement. Many lenders point out in that it is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is therefore important to retain these documents to protect The Mortgage Works’s interest. To be absolutely sure of The Mortgage Works requirements in this regard please check the Terms and Conditions of The Mortgage Works’s conveyancing panel acceptance.
As the Compliance Officer for Legal Practice are there regulatory implications that I should be considering if my firm is removed off the The Mortgage Works solicitor panel?
What you should do largely depends on the reason that your firm has been removed off the The Mortgage Works conveyancing panel. The top 3 reasons are as follows:
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction.
In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the COLP you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the The Mortgage Works conveyancing panel.
What type of firms do building societies allow to be on their Conveyancing Panels?
In the same way that there is a unique The Mortgage Works conveyancing panel most building societies, operate a conveyancing panel for solicitors and other conveyancers that the lender will instruct. Terms and Conditions and criteria for inclusion on a building society conveyancing panel vary from lender-to-lender. Having CQS accreditation may be a requirement. Institutional lenders, such as a building society, is a client and is entitled to instruct the solicitor or conveyancer of its choosing (who, in turn, is free to accept or refuse instructions). Therefore, if lender and borrower cannot agree which solicitor or conveyancer should represent them jointly, they would usually proceed on a separate representation basis. The BSA have not published the equivalent of the UK Finance Lenders’ Handbook Part 3s.
Should Conveyancing Quality Scheme acceptance guarantee my firm’s acceptance on to lenders conveyancing panels?
CQS membership gives no guarantee to lender panel acceptance. Nevertheless the Council of Mortgage Lenders have indicated that it is likely to become a prerequisite for firms wishing to remain on their panels. A number of Lenders now use CQS as the starting point for Panel membership as is the case with HSBC.
I am on the The Mortgage Works conveyancing panel and due to complete a purchase shortly. My papers do not include a Mortgage Deed for the client to sign. Who do I contact at The Mortgage Works to obtain duplicate documents?
You would be advised to communicate with The Mortgage Works to obtain standard documents. The CML Handbook contains an explicit inquiry for banks to reveal who to contact to obtain standard documents. The Mortgage Works in their Part 2’s state:
Always remember to quote your The Mortgage Works conveyancing panel reference.

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Average number of days to register title including a charge in favour of The Mortgage Works
This information relates to purchase only and not remortgages.
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2026 [no data]
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* Data aggregated from sources including COMPLETIONmonitor