The Mortgage Works Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by The Mortgage Works and to assist in remaining on the The Mortgage Works Solicitor Panel.

The Mortgage Works Solicitor Panel: Recently Asked Questions

Given my firm’s membership on the The Mortgage Works conveyancing panel how long am I expected to keep hold of the complete conveyancing file?
The CML Part II requirements of The Mortgage Works are silent on this. Most mortgage companies address the question of file retention via their Terms and Conditions where they generally provide that for evidential purposes, the firm must keep the file for a minimum six years from the date of the mortgage. Data imagining is normally suitable compliance with this requirement. Many lenders point out in that it is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is therefore important to retain these documents to protect The Mortgage Works’s interest. To be absolutely sure of The Mortgage Works requirements in this regard please check the Terms and Conditions of The Mortgage Works’s conveyancing panel appointment.

Read More

What sort of information are Lenders such as The Mortgage Works are asking for when it comes to applying to be on their approved solicitor list?
Criteria differ from lender to lender. We do not hold specific requirements relating to the questions raised as part of the application to be on the The Mortgage Works conveyancing panel. Typically lenders need to have full knowledge of a firm including (but not limited to):
  • Areas of Law covered by the firm
  • Charge registration history
  • List of fee-earners who are foreign qualified
  • Whether any lender has ever made a claim against the firm’s PII cover
  • Whether the firm has ever applied for accreditation and the outcome of the application
  • Summary of annual accounts
  • SRA or equivalent regulator registration number where applicable
  • The percentage of the firm’s business which is conveyancing (broken down into sale
  • Number of lender conveyancing panels the firm is currently on
  • Automated alerting to inform lenders when there is a fundamental change to the firm (e.g. change of name)
  • Does my firm face removal off the The Mortgage Works conveyancing panel if I have not sent the title deed on a purchase within a certain time frame from draw-down of funds?
    You might expect The Mortgage Works via their Part 2 requirements to address this but the Handbook is silent on deadlines to send deeds. Do look at the Terms of The Mortgage Works’s Conveyancing Panel Appointment that you previously signed. For a number of banks these Terms contain a clause such as: ‘To keep us informed of the reasons for any delay in your being able to send the title deeds and documents we require to us within 3 months of completion or evidence of proof of registration within that period. (We will send reminders if the deeds have not been received but will not acknowledge receipt of deeds’ It is imperative to keep The Mortgage Works informed. Law firms can often compound their problems by not communicating with the lender when there is a delay or problem.
    My firm is representing a seller of a property and we have received a letter from the buyers solicitors who are not on the The Mortgage Works conveyancing panel requesting that we undertake to send certain post-completion documents to a law firm on the approved solicitor list for The Mortgage Works. How has this come about?
    You will be aware of the trend in recent years for lenders such as The Mortgage Works to take a much more pro-active approach in relation to the management and make up of their conveyancer panels. The knock on effect of this is that it is more likely that there will be a higher number of cases where a conveyancer is not on the The Mortgage Works panel. The situation that you find yourself in is where your client’s purchaser has his/her own lawyer and The Mortgage Works have appointed a separate lawyer to act on their behalf where the new CML Part 3 requirements apply. Section 11.1 of the UK Finance Lenders’ Handbook Part 3 requires The Mortgage Works’s panel solicitor to ‘ ...transfer the mortgage advance directly to the Seller’s conveyancer. The Seller’s conveyancer must be required to hold the mortgage advance on the terms of the required undertaking. The example borrower’s conveyancer’s undertaking letter includes a specific example of the seller’s undertaking’. You should expect to be advised to received the mortgage advance directly from the conveyancing solicitors for The Mortgage Works. You will no doubt be required to undertake directly to The Mortgage Works’s solicitors to discharge any charges secured on the property and to send directly to them the executed transfer and any other documents required to enable us to effect registration. Please remember to carefully consider undertakings in accordance with your firm’s protocol and record them in your undertakings logg. Please remember that as well as this breach of this undertaking having regulatory and compliance implications it’s breach could also result in your firm being removed off the The Mortgage Works conveyancing panel.
    My conveyancing assistant has resigned on short notice. I urgently need to prioritise making sure that charges are registered. That said, how quickly do I need to send deeds to The Mortgage Works once the charge is registered before my firm runs the risk of being suspended off the conveyancing panel for The Mortgage Works?
    The Mortgage Works will likely expect the deeds to be sent to them within 10 days of you receiving the TID (unless their specific P2 requirements specifically state that they you are not to send them anything). Most COTs refer to complying with the Certificate of Title referred to in IB (3.7) of the SRA Code of Conduct 2011, published by the Law Society which states that you ‘will despatch to you such deeds and documents relating to the Property as you require with a list of them in the form prescribed by you within ten working days of receipt by us of the title information document from the Land Registry’ As to whether the lender will suspend your panel status this very much varies according to the lender’s own internal policies The more cases you have the more risk you face. Some lenders may take action if there records show that the deeds are outstanding for more than 3 matters. The fact is that if you keep within the time frame then you will have more chance of remaining on the The Mortgage Works conveyancing panel.
    Should Conveyancing Quality Scheme membership guarantee my firm’s acceptance on to lenders conveyancing panels?
    The Law Society’s CQS membership gives no guarantee to lender panel acceptance. Nevertheless the Council of Mortgage Lenders have indicated that it is likely to become a prerequisite for firms wishing to remain on their panels. Some Lenders now use CQS as the starting point for Panel acceptance as is the case with Santander.
    Our practice is on the The Mortgage Works conveyancing panel and all set to complete a purchase within the next few weeks. I dont have a Legal Charge for the client to sign. Who do I contact at The Mortgage Works to obtain duplicate documents?
    You need to contact The Mortgage Works to obtain standard documents. The The Council of Mortgage Lenders Handbook contains an individual question for banks to cite who to contact to obtain standard documents. The Mortgage Works in their Part 2’s state:
    You will need to quote your The Mortgage Works conveyancing panel reference.

    Find a Lawyer on the The Mortgage Works Solicitor Panel

    powered by LenderPanel

    Average number of days to register title including a charge in favour of The Mortgage Works
    This information relates to purchase only and not remortgages.
    YearDays*
    2025 [no data]
    2024 [no data]
    2023 [no data]
    2022 [no data]
    2021 [no data]
    2020 [no data]
    * Data aggregated from sources including COMPLETIONmonitor