RBS - Direct Line Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by RBS - Direct Line and to assist in remaining on the RBS - Direct Line Conveyancing Panel.

RBS - Direct Line Solicitor Panel: Recently Asked Questions

What sort of information are Lenders such as RBS - Direct Line are asking for when it comes to applying to be on their approved conveyancing panel?
Each lender has different criteria. We do not hold specific requirements relating to the questions raised as part of the application to be on the RBS - Direct Line conveyancing panel. Typically lenders need to have full knowledge of a firm including (but not limited to):
  • Firm name, address and contact details including all branches (including evidence of existence through risk-based physical visits and Google Streetview checks)
  • SRA or equivalent regulator registration number where applicable
  • Full career history for each licensed conveyancer including registration date with Council of Licensed Conveyancers
  • List of all those who can sign off the Certificate Of Title
  • Full disciplinary history for each licensed conveyancer
  • Areas of Law covered by the firm
  • Summary of annual accounts
  • Structure of firm and, where applicable, its group
  • House price discrepancies (declared to lender vs. registered at Land Registry)
  • Whether the firm is able to operate in other jurisdictions
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    Do banks such as RBS - Direct Line operate a separate conveyancing panel for buy to let mortgages?
    Most lenders do not operate a specific buy to let conveyancing panel but we are hearing about a few that do. We do not know what the position is with RBS - Direct Line as at todays date. If you're about to receive instructions from a client on a buy to let purchase with a mortgage from RBS - Direct Line we suggest that you call RBS - Direct Line to check the position.
    I have been a sole practitioner for approximately 30 years without a single claim against me and have been refused acceptance on the RBS - Direct Line conveyancing panel with no explanation. Am I not entitled to a reason?
    For most lenders participation on the lender's panel of conveyancers is at the absolute discretion of the the lender. Many lenders reserve the right to accept or reject any application without giving any reason. You should check your original application to join the RBS - Direct Line conveyancing panel to see if you are entitled to a reason.
    Where can I find the RBS - Direct Line conveyancing panel obligations relating to Transfer of Equity Conveyancing?
    RBS - Direct Line approved panel lawyers are bound by the Part II instructions relating to Transfer of Equity. These are set out in Section 16.3. First, your firm must approve the form of Transfer of Equity (which should be in the Land Registry's standard form) and, if RBS - Direct Line require, the deed of covenant on their behalf. You will need to check RBS - Direct Line CML Part 2 conditions to see if RBS - Direct Line have standard forms of transfer and deed of covenant. Please note that this requirement can change from one transaction to another so do check! Second,When drafting or approving a transfer, you should bear in mind that: although the transfer should state that it is subject to the mortgage (identified by date and parties), it need give no details of the terms of the mortgage; the transfer need not state the amount of the mortgage debt. If it does, the figure should include both principal and interest at the date of completion, which you must check ; there should be no statement that all interest has been paid to date. Further obligations are set out in the UK Finance Lenders’ Handbook which have to be followed by all firms on the RBS - Direct Line conveyancing panel
    My conveyancing assistant has left my firm unexpectedly. I urgently need to prioritise making sure that charges are registered. That said, how quickly do I need to send deeds to RBS - Direct Line once the charge is registered before my firm runs the risk of being suspended off the conveyancing panel for RBS - Direct Line?
    RBS - Direct Line will likely expect the deeds to be sent to them within 10 days of you receiving the TID (unless their specific P2 requirements specifically state that they you are not to send them anything). Most COTs refer to complying with the Certificate of Title referred to in IB (3.7) of the SRA Code of Conduct 2011, published by the Law Society which states that you ‘will despatch to you such deeds and documents relating to the Property as you require with a list of them in the form prescribed by you within ten working days of receipt by us of the title information document from the Land Registry’ As to whether the lender will suspend your panel status this very much varies according to the lender’s own internal policies The more cases you have the more risk you face. Some lenders may take action if there records show that the deeds are outstanding for more than 3 matters. The fact is that if you keep within the time frame then you will have more chance of remaining on the RBS - Direct Line conveyancing panel.
    Our firm had their RBS - Direct Line panel membership revoked but we have not yet been given an explanation yet. I am completing a CQS application questionnaire what information should I report?
    In this situation please explain on the application what steps you have taken to discover the reasons behind cancellation of your RBS - Direct Line panel membership. In particular please provide details if you have received communications from the lender. E.G. before cessation of your panel membership did you receive any letters or calls from the lender putting you on notice?
    My firm is listed on the RBS - Direct Line conveyancing panel and due to complete a remortgage within the next week. I dont have a Legal Charge for the client to sign. Who do I contact at RBS - Direct Line to request substitute deeds?
    You would be advised to get in touch with RBS - Direct Line to obtain standard documents. The The Council of Mortgage Lenders Handbook has a specific section for lenders to establish who to contact to obtain standard documents. RBS - Direct Line in their Part 2’s state:
    It helps to disclose your RBS - Direct Line conveyancing panel reference.

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    Average number of days to register title including a charge in favour of RBS - Direct Line
    This information relates to purchase only and not remortgages.
    YearDays*
    2026 [no data]
    2025 [no data]
    2024 [no data]
    2023 [no data]
    2022 [no data]
    2021 [no data]
    * Data aggregated from sources including COMPLETIONmonitor