National Westminster Bank Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by National Westminster Bank and to assist in remaining on the National Westminster Bank Conveyancing Panel.

National Westminster Bank Solicitor Panel: Recently Asked Questions

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Can you give me an example of some of the reports available via COMPLETIONmonitor to support my appeal to be reinstated on the National Westminster Bank solicitor panel?
There are many reports available, five of which are as follows:
  • Evidence of undertaking logs
  • Disclosure/Notification to Lender analysis indicating frequency and nature of disclosures - to include benchmarking analysis against aggregate data
  • Average time frame to send deeds to the lender (calculated from completion date or title registration)
  • Number of conveyancing cases by lender
  • Analysis as to the nature of clients (e.g.existing/new/seen in person)
Are there conditions,outside the CML Part 2 requirements, that a firm should be aware of when on the National Westminster Bank conveyancing panel?
In order to be on the National Westminster Bank conveyancing panel solicitors have to complete an application form and agree Terms and Conditions. A sample of 5 conditions that we see amongst many lenders Terms (but not necessarily National Westminster Bank) are as follows:
  • If you are a sole practitioner, to arrange for appropriate locum cover from our panel where necessary. Your locum must be a member of the Conveyancing panel.
  • To quote on all communications with us relating to deeds/registration issues, whether by telephone or in writing, the panel number that we provide for each practising address and the mortgage account or application number for the mortgage concerned.
  • You have the consent of all borrowers to apply for the deeds, before making any request for deeds. We will accept your request for deeds on the understanding that you have obtained such consent. If this is not the case then you should advise our Deeds Services Department in writing when you make your request
  • Without prejudice to your obligation to comply in full with the Safeguards provisions in the CML Lenders’ Handbook, to report to us as soon as possible any suspicion that you have about the genuineness of any transaction in any respect.
  • To carry out our instructions with reasonable care and skill, ensuring that all employees carrying out mortgage work on our behalf are qualified and competent to do so
My firm is not on the National Westminster Bank conveyancing panel as well other banks. My clients, who have applied for a mortgage with National Westminster Bank wish use my firms conveyancing services even though I am not on the National Westminster Bank panel. Am I doing anything wrong is suggesting to my client that they use a firm down the road to act for National Westminster Bank on mortgage aspect of the conveyancing?
Please tread carefully here as what you are proposing may not be acceptable to the lender. It is possible that you (as a non-panel firm) or the mortgage applicant are not entitled instruct a panel firm of your choice. Lenders such as Nationwide BS make it clear to their panel firms that where a non-panel member firm is instructed by one of their mortgage applicants, the lender must appoint a panel firm to carry out its instructions and to liaise with the borrower's conveyancing firm. You also need to make the costs implications and potential for delay very clear to your client.
My PI renewal application this year contained the following question: ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on the majority of lender panels including the National Westminster Bank conveyancing panel. We have Terms and Conditions of appointment which we are duty bound to comply with. Should I reference these Conditions ?
The concern here is if you are expect to enter into ‘more onerous’ conditions that than the Handbook obligations. You have to try and take an objective view as to whether the Terms relating to the National Westminster Bank conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before completing the answer.
If my application is successful will CQS acceptance guarantee my firm’s acceptance on to lenders conveyancing panels?
CQS accreditation gives no guarantee to lender panel acceptance. Nevertheless the Council of Mortgage Lenders have indicated that it is likely to become a prerequisite for firms wishing to remain on their approved list of firms. Some Lenders now use the scheme as the starting point for Panel acceptance as is the case with HSBC.
I am on the National Westminster Bank conveyancing panel and scheduled to complete a remortgage shortly. I dont have a Mortgage Deed for the client to sign. Who do I contact at National Westminster Bank to request substitute deeds?
You need to get in touch with National Westminster Bank to obtain standard documents. The The Council of Mortgage Lenders Handbook contains a specific question for lenders to cite who to contact to obtain standard documents. National Westminster Bank in their Part 2’s state:
Always remember to quote your National Westminster Bank solicitors panel reference.

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Average number of days to register title including a charge in favour of National Westminster Bank
This information relates to purchase only and not remortgages.
YearDays*
2024 42.7
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
2019 52.2
* Data aggregated from sources including COMPLETIONmonitor