National Westminster Bank Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by National Westminster Bank and to assist in remaining on the National Westminster Bank Conveyancing Panel.

National Westminster Bank Solicitor Panel: Recently Asked Questions

Can you recommend what we should do if we wish to challenge being removed from the National Westminster Bank solicitor panel?
If you are removed from the National Westminster Bank conveyancing panel and you are unaware of or disagree with the reasons for your removal you should: (a) Contact National Westminster Bank directly. (b) If there is an appeals process detailed on your letter you should follow the process.

In appealing a decision by National Westminster Bank, it may be useful to provide the following information:

  • Comprehensive disclosure of your firm’s conveyancing history
  • Your COMPLETIONmonitor reports, assuming you use the Lexsure software
  • Your recent claims history
  • Full details of all employees in your practice and their role.
  • Note down if a solicitor has been admitted to the role on completion of the Qualified Lawyers Transfer Test.
  • Forward duplicate practising certificates, the firm's current PII schedule and your accountant's certificate, setting out the percentage of the firm's gross fee income is generated from residential conveyancing transactions

It is encouraging that some conveyancing firms have been able to regain membership to panels notwithstanding the policy by the respective lenders to refuse panel membership to firms with certain profiles or characteristics. Such an achievement is primarily due to the firms’ ability to persuade the lender to make an exception if there is sufficient evidence to reassure them that the firm has a healthy attitude towards risk mitigation.

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Am I obliged, being on the National Westminster Bank conveyancing panel, to carry out a Lawyer Checker Search, an HS2 search?
National Westminster Bank make no specific obligation to carry out any of the searches listed. The UK Finance Lenders’ Handbook simply states that ‘you must ensure that any other searches which may be appropriate to the particular property, taking into account its locality and other features are carried out’.

Please note that most ‘less usual searches’ (as described in the Law Society’s Conveyancing Handbook) are not optional as far as National Westminster Bank are concerned if they are ‘appropriate’. Most lenders will not require environmental searches (you should Check Part 2 of UK Finance Lenders’ Handbook to be sure), but you are obliged to explain risks and availability to the client.

Ground stability, Plansearch,flood searches as well as the searches listed in the question are optional – but only to the extent that you have allowed the borrower client to make an informed choice. Regardless of whether there is a mortgage, If you have not advised the client that these (and other) searches are available and what risks they cover, then you will be liable if the client suffers loss through not conducting one. Does your ROT and Ts and Cs cover this?

A leading search provider lists over 70 property searches – do you know what all of them are and when they may be relevant? If you are unsure as to which searches are appropriate based on location contact your search provider or call one of the leading search companies such as STL.

Are there conditions,outside the CML Part 2 requirements, that a firm should be aware of when on the National Westminster Bank conveyancing panel?
In order to be on the National Westminster Bank conveyancing panel solicitors have to complete an application form and agree Terms and Conditions. A sample of 5 conditions that we see amongst many lenders Terms (but not necessarily National Westminster Bank) are as follows:
  • If you are a sole practitioner, to arrange for appropriate locum cover from our panel where necessary. Your locum must be a member of the Conveyancing panel.
  • You have the consent of all borrowers to apply for the deeds, before making any request for deeds. We will accept your request for deeds on the understanding that you have obtained such consent. If this is not the case then you should advise our Deeds Services Department in writing when you make your request
  • To quote on all communications with us relating to deeds/registration issues, whether by telephone or in writing, the panel number that we provide for each practising address and the mortgage account or application number for the mortgage concerned.
  • Without prejudice to your obligation to comply in full with the Safeguards provisions in the CML Lenders’ Handbook, to report to us as soon as possible any suspicion that you have about the genuineness of any transaction in any respect.
  • To carry out our instructions with reasonable care and skill, ensuring that all employees carrying out mortgage work on our behalf are qualified and competent to do so
My practice have never been on the National Westminster Bank conveyancing panel as well other banks. My clients, who have applied for a mortgage with National Westminster Bank would still like to instruct me regardless of the fact that we are not on the National Westminster Bank panel. Am I doing anything wrong is suggesting to my client that they use a firm down the road to act for National Westminster Bank on mortgage aspect of the conveyancing?
You need to be careful here as what you are proposing may not be acceptable to the mortgage company. It is possible that you (as a non-panel firm) or the mortgage applicant are not at liberty instruct a panel firm of your choice. An increasing amount of lenders are making it clear to their panel firms that where a non-panel member firm is instructed by one of their mortgage applicants, the lender will appoint a panel firm to carry out its instructions and to liaise with the borrower's conveyancing firm. You also need to make the costs implications and potential for delay very clear to your client.
I recently attended a seminar arranged via my PI broker where it was mentioned that solicitors are being sued for non-compliance with Part 2 requirements . I am on the National Westminster Bank conveyancing panel can you tell me how Part 2 changes took place by National Westminster Bank during 2013?
During 2013, 167 sections of the UK Finance Lenders’ Handbook P2 were changed by National Westminster Bank. Some changes are more important than others but as a firm on the National Westminster Bank conveyancing panel you are of course obliged to comply with individual lender requirements, as set out in Part II of the UK Finance Lenders’ Handbook. Locktons have recently pointed out in an article that non-compliance with Part 2 requirements account for a number of high value claims, and it is therefore important to be aware of any particularly onerous terms that an individual lender may impose.

Remember: CML requirements are not guidelines; they are the lender client’s instructions.

If my application is successful will CQS accreditation secure my firm’s acceptance on to lenders conveyancing panels?
CQS accreditation gives no guarantee to lender panel acceptance. Nevertheless the CML have indicated that it is likely to become a prerequisite for firms wishing to join their panels. A number of mortgage companies now use the Conveyancing Quality Scheme accreditation as the starting point for Panel approval as is the case with Santander.
I am on the National Westminster Bank conveyancing panel and all set to complete a remortgage shortly. I can not locate a Mortgage Deed for the client to sign. Who do I contact at National Westminster Bank to obtain duplicate documents?
You should communicate with National Westminster Bank to obtain standard documents. The The Council of Mortgage Lenders Handbook contains an individual section for banks to establish who to contact to obtain standard documents. National Westminster Bank in their Part 2’s state:
You will need to quote your National Westminster Bank solicitors panel number.

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Average number of days to register title including a charge in favour of National Westminster Bank
This information relates to purchase only and not remortgages.
YearDays*
2025 57.8
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
* Data aggregated from sources including COMPLETIONmonitor