Platform Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Platform and to assist in remaining on the Platform Solicitors Panel.

Platform Solicitor Panel: Recently Asked Questions

I understand that Platform could request or audit my files as I am on the Platform conveyancing panel. What do I do if I receive such a request?
We can't comment specifically on Platform. Many major lenders are now introducing ‘file auditing’ as standard practice in relation to completed matters. This raises questions of confidentiality in relation to the borrower and the purpose to which the results of such audits will be put. The starting point is to remember that the file does not belong to your firm, it belongs to the ‘client’. But, of course, we will normally have two clients – the buyer and the lender - and you will owe a duty of confidentiality to each. So basically, you have to separate the file and just send the lender the parts solely relating to themselves. But, of course, as this will basically be correspondence with the lender, mortgage instructions etc.

Check with your COLP but a firm should not send the complete conveyancing file without the buyer client’s express consent – and if she is in arrears with the lender he is hardly likely to agree. However, if the lender can establish a prima facie case of fraud, then you may be under an obligation to disclose the whole file.

The emerging convention is that lenders are including an authority to disclose in loan application forms to counter this problem. Mortgage Express v Sawali, [2010] EWHC 3054 (Ch) indicates that such provisions are valid. Please click here for more information about that case.

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As the nominated Compliance Officer for Legal Practice should I be thinking about SRA Handbook implications if my firm is removed off the Platform conveyancing panel?
The answer to this question really depends on the reason that your firm has been removed off the Platform conveyancing panel. The top 3 reasons are as follows:
  1. lack of transactions
  2. the lawyer is a sole practitioner
  3. as part of the HSBC panel reduction.
In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the compliance officer you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the Platform conveyancing panel.
I recently attended a seminar arranged via my PI broker where it was mentioned that solicitors are being sued for non-compliance with CML PII obligations . I am on the Platform conveyancing panel can you tell me how Part 2 changes took place by Platform during 2013?
During 2013, 65 sections of the UK Finance Lenders’ Handbook P2 were changed by Platform. Some changes are more important than others but as a firm on the Platform conveyancing panel you are of course obliged to comply with individual lender requirements, as set out in Part II of the UK Finance Lenders’ Handbook. Locktons have recently pointed out in an article that non-compliance with Part 2 requirements account for a number of high value claims, and it is therefore important to be aware of any particularly onerous terms that an individual lender may impose.

Remember: CML requirements are not guidelines; they are the lender client’s instructions.

We are acting for a seller of a property and we have received a letter from the buyers solicitors who are not on the Platform conveyancing panel requesting that we undertake to send certain post-completion documents to a law firm on the approved solicitor list for Platform. How has this come about?
You will be aware of the trend in recent years for lenders such as Platform to take a much more pro-active approach in relation to the management and make up of their conveyancer panels. The knock on effect of this is that it is more likely that there will be a higher number of cases where a conveyancer is not on the Platform panel. The situation that you find yourself in is where your client’s purchaser has his/her own lawyer and Platform have appointed a separate lawyer to act on their behalf where the new CML Part 3 requirements apply. Section 11.1 of the UK Finance Lenders’ Handbook Part 3 requires Platform’s panel solicitor to ‘ ...transfer the mortgage advance directly to the Seller’s conveyancer. The Seller’s conveyancer must be required to hold the mortgage advance on the terms of the required undertaking. The example borrower’s conveyancer’s undertaking letter includes a specific example of the seller’s undertaking’. You should expect to be advised to received the mortgage advance directly from the conveyancing solicitors for Platform. You will no doubt be required to undertake directly to Platform’s solicitors to discharge any charges secured on the property and to send directly to them the executed transfer and any other documents required to enable us to effect registration. Please remember to carefully consider undertakings in accordance with your firm’s protocol and record them in your undertakings logg. Please remember that as well as this breach of this undertaking having regulatory and compliance implications it’s breach could also result in your firm being removed off the Platform conveyancing panel.
When in comes to leasehold title investigations do Platform conveyancing panel lawyers have to consider if there is an absentee freeholder?
Assuming that your firm in is on the Platform conveyancing panel and you are representing them in relation to a leasehold property, you must report to them if it becomes apparent that the landlord is either absent or insolvent. If Platform are to lend, they may require indemnity insurance. In any event,you will need to check Platform’s specific requirements. Notwithstanding whether Platform will lend in such circumstances you still need to advise the borrower (unless you are acting for Platform alone) as to the risks of buying a property with an insolvent or absentee freeholder.
my firm’s membership of the Platform conveyancing panel was revoked but was reinstated on appeal, do I need to include these details on my application for CQS accreditation?
It would be advisable to provide details of the date of removal, information on the reason for removal, date of appeal and any reason given for reinstatement. This should not negatively affect your firm’s application but gives the Law Society viability as to what has happened.
My firm is listed on the Platform conveyancing panel and scheduled to complete a purchase shortly. I dont have a Mortgage Deed for the client to sign. Who do I contact at Platform to obtain duplicate documents?
You would be advised to contact Platform to obtain standard documents. The CML Handbook has a specific section for banks to enumerate who to contact to obtain standard documents. Platform in their Part 2’s state:
It is likely that you will need to quote your Platform solicitors panel number.

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Average number of days to register title including a charge in favour of Platform
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 49.5
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor