Mortgage Agency Services Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Mortgage Agency Services and to assist in remaining on the Mortgage Agency Services Conveyancing Panel.

Mortgage Agency Services Solicitor Panel: Recently Asked Questions

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A recent SRA survey reveals that 76% of solicitors have been removed from a lender conveyancing panel. Mortgage Agency Services and other lenders have restricted their panel over the years. Why?
In operating open conveyancing panels, lenders such as Mortgage Agency Services face a number of fraud and negligence risks. While there is no authoritative source of data on lender exposure to solicitor–led mortgage fraud, anecdotal evidence from lenders indicates exposure on individual cases are often in the millions of pounds. The National Fraud Authority estimates that £1bn per year is lost in mortgage -related frauds in total, which is seen as a conservative estimate.

These risks are exacerbated by the lack of a comprehensive set of data on all conveyancing firms (which, for the avoidance of doubt, would include solicitors and conveyancers across the UK) which is in a readily accessible format. Currently, lenders vet the suitability of their panel firms against a variety of disparate, incomplete and potentially inaccurate sets of information. One top 5 lender pointed out to us that it is almost impossible to track individual fraudsters who move from firm to firm, especially where they are no longer registered or no longer hold a valid practicing certificate.

Mortgage Agency Services and other lenders are in varying stages of reviewing their approach to vetting firms on their conveyancing panels, to ensure their ongoing exposure to unsuitable firms is reduced. There is also regulatory impetus on lenders to ensure that they have satisfactory oversight of their third party panels, including a due-diligence process.

I noticed the following question on my PI renewal form this year ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on the majority of approved panels including the Mortgage Agency Services conveyancing panel. We have Terms and Conditions of appointment which we have to follow. Do I disclose these these Terms ?
The key here is the caveat ‘more onerous’. You have to try and take an objective view as to whether the Terms relating to the Mortgage Agency Services conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before moving forward on this question.
Every so often I read a LENDERmonitor email but I seldom see significant changes. For instance, I am on the Mortgage Agency Services conveyancing panel and get an alerts simply telling me a change of address. Why is that of any relevance?
Yes it does matter because sending a communication or deeds to the wrong address can cause delays that might not only affect your borrower client but also affect your ability to remain on the Mortgage Agency Services conveyancing panel. Is possible next month that Mortgage Agency Services change their requirements as to where the post completion documents should be sent. Do you change the details in your case management system? Do you make a note? Is this information passed on to secretaries and assistants? By virtue of your COT Mortgage Agency Services you are giving assurances that you will send the deeds within 10 days of receiving the TID. Putting to one side the academic question as to whether you are technically breaching an undertaking in sending it to the wrong address, you run the risk of Mortgage Agency Services suspending you off the panel because they are not receiving the deeds in accordance with the COT. It will not be a valid excuse to say that you sent it to their old address.
Are figures published revealing the Mortgage Agency Services conveyancing panel size and the number of conveyancing firms removed from their panel each quarter?
With banks and conveyancers working so closely together it is surprising that there has not been much call for the introduction of a bit of transparency regarding not just the figures for the Mortgage Agency Services conveyancing panel but for all mortgage panels
St Giles’ PII renewal form enquires if my firm had been excluded from any lender panels in the last year. I just became aware that the firm is no longer on the Mortgage Agency Services solicitor panel? Will that effect my PII premium?
The best placed professionals to answer this question are your insurance brokers. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Mortgage Agency Services solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
My firm is listed on the Mortgage Agency Services conveyancing panel and all set to complete a purchase shortly. My file does not contain a Legal Charge for the client to execute. Who do I contact at Mortgage Agency Services to obtain duplicate documents?
You should communicate with Mortgage Agency Services to obtain standard documents. The The Council of Mortgage Lenders Handbook has an explicit section for lenders to cite who to contact to obtain standard documents. Mortgage Agency Services in their Part 2’s state:
It helps to disclose the firm’s Mortgage Agency Services solicitors panel reference.

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Average number of days to register title including a charge in favour of Mortgage Agency Services
This information relates to purchase only and not remortgages.
YearDays*
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
2019 [no data]
* Data aggregated from sources including COMPLETIONmonitor