Coutts & Co Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Coutts & Co and to assist in remaining on the Coutts & Co Conveyancing Panel.

Coutts & Co Solicitor Panel: Recently Asked Questions

Is it the case that the Law Society has advised that firms check their status on the Coutts & Co conveyancing panel?
The Scottish Law Society has advised that solicitors should check their lender panel status before accepting client instructions to act. The advice is lender-agnostic as it does not relate specifically to solicitors on the Coutts & Co conveyancing panel. The suggestion arises from the practice of a number of mortgage lenders who remove solicitors from their panels without prior notice as part of their panel management system, which can lead to some solicitors discovering this only once instructed. This is sensible advice as a client finding out midway through a transaction that their lawyer is not on the approved lender panel is very frustrating and can lead to complaints. Many online consumer forums contain posts where someone is complaining about finding that their lawyer is not on a lender conveyancing panel. Such forums include mumsnet.com

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A long standing client of my firm is looking to purchase a property for £825k in Manchester requiring a mortgage advance over GBP 500k. I am on the Coutts & Co conveyancing panel but do Coutts & Co have a separate approved panel when a mortgage is above 350k?
Lexsure only know of a couple of banks that operate a distinct conveyancing panel where the mortgage advance is over a certain level. You should nevertheless check directly with Coutts & Co. At one stage HSBC would only allow Sole practitioners to act for them where the mortgage was below £150,000. We are not sure if HSBC still operate such a condition. In your case it is best to check with Coutts & Co
What type of firms do building societies allow to be on their Conveyancing Panels?
In the same way that there is a unique Coutts & Co conveyancing panel most building societies, operate a conveyancing panel for solicitors and other conveyancers that the lender will instruct. Terms and Conditions and criteria for inclusion on a building society conveyancing panel vary from lender-to-lender. Having CQS accreditation may be a requirement. Institutional lenders, such as a building society, is a client and is entitled to instruct the solicitor or conveyancer of its choosing (who, in turn, is free to accept or refuse instructions). Therefore, if lender and borrower cannot agree which solicitor or conveyancer should represent them jointly, they would usually proceed on a separate representation basis. The BSA have not published the equivalent of the UK Finance Lenders’ Handbook Part 3s.
My practice have never been on the Coutts & Co conveyancing panel as well other banks. My clients, who have applied for a mortgage with Coutts & Co still want me to act for them regardless of the fact that we are not on the Coutts & Co panel. Am I doing anything wrong is suggesting to my client that they use a firm down the road to act for Coutts & Co on mortgage aspect of the conveyancing?
You need to be careful here as what you are proposing may not be acceptable to the lender. It is possible that you (as a non-panel firm) or the mortgage applicant are not at liberty instruct a panel firm of your choice. An increasing amount of lenders are making it clear to their panel firms that where a non-panel member firm is instructed by one of their mortgage applicants, the lender must appoint a panel firm to carry out its instructions and to liaise with the borrower's conveyancer. You also need to make the costs implications and potential for delay very clear to your client.
I rarely receive a copy of a valuation from a lender these days. Do my Coutts & Co conveyancing panel obligations extend to checking the valuation details where I am acting on a purchase with Coutts & Co as the Mortgagee?
There are various requirements you need to follow if you wish to comply with your lender client’s instructions as set out in the UK Finance Lenders’ Handbook. (a) You must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell Coutts & Co immediately. Second, You should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation and as stated in Coutts & Co’s mortgage offer are correct. If they are not, please let Coutts & Co know as soon as possible as it will be necessary for Coutts & Co to check with the valuer whether the valuation needs to be revised. Coutts & Co conveyancing panel solicitors are not expected to assume the role of valuer. Coutts & Co are simply trying to ensure that the valuer has valued the property based on correct information. Thirdly, Coutts & Co recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by their valuer and there may be omissions or inaccuracies in the report which do not matter to them as a lender but which would matter to the borrower. Coutts & Co recommend that, if we send a copy of a valuation report that Coutts & Co have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection such as a homebuyers report or comprehensive survey. If you do not receive a copy of the valuation you can always ask for a copy of one from Coutts & Co or the borrower. You still need to comply with the UK Finance Lenders’ Handbook Requirement relating to valuation reports even if you don't receive one directly. Failure to comply not only runs the risk of facing a claim by the lender but also being removed from the Coutts & Co conveyancing panel
My firm has just been advised that it’s Coutts & Co panel membership suspended but we have not yet been given a reason as to why. I am completing a CQS renewal questionnaire what details do I need to report?
In the circumstances please explain on the application what steps you have taken to find out the reasons behind cancellation of your Coutts & Co panel membership. In particular please provide details if you have received communications from the lender. E.G. before termination of your panel membership did you receive any letters or calls from the lender putting you on notice?
I am on the Coutts & Co conveyancing panel and scheduled to complete a remortgage within the next few weeks. My papers do not include a Legal Charge for the client to sign. Who do I contact at Coutts & Co to request substitute deeds?
You need to communicate with Coutts & Co to obtain standard documents. The The Council of Mortgage Lenders Handbook incorporates an explicit question for banks to set out who to contact to obtain standard documents. Coutts & Co in their Part 2’s state:
Please remember to quote your Coutts & Co solicitors panel number.

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Average number of days to register title including a charge in favour of Coutts & Co
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor