RBS - Direct Line One Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by RBS - Direct Line One and to assist in remaining on the RBS - Direct Line One .

RBS - Direct Line One Conveyancing Panel: Recently Asked Questions

Are RBS - Direct Line One Conveyancing panel lawyers under an obligation to disclose incentives?
RBS - Direct Line One’s answer to this question can be found at section 6.4.4 of their CML Part 2 requirements

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I am on the RBS - Direct Line One conveyancing panel. Can I get an archived copy of a RBS - Direct Line One Part 2 from the CML?
The CML do not keep duplicates of P2 conditions Pre January 2011. We would recommend you make a request of RBS - Direct Line One directly.
Is it probable that RBS - Direct Line One will appoint an alternative firm on the RBS - Direct Line One conveyancing panel for a further advance during the lifetime of a mortgage?
Paragraph 16.2.1 of the UK Finance Lenders’ Handbook applicable to a solicitor on the RBS - Direct Line One conveyancing panel reads ‘Our mortgage secures further advances. Consequently, when a further advance is required for alterations or improvements to the property we will not normally instruct a member of our conveyancing panel but if you are instructed the appropriate provisions of this Handbook will apply’.
I recently attended a seminar arranged via my PI broker where it was mentioned that solicitors are being sued for non-compliance with CML PII obligations . I am on the RBS - Direct Line One conveyancing panel can you tell me how Part 2 changes took place by RBS - Direct Line One during 2013?
During 2013, 89 sections of the UK Finance Lenders’ Handbook P2 were changed by RBS - Direct Line One. Some changes are more important than others but as a firm on the RBS - Direct Line One conveyancing panel you are of course obliged to comply with individual lender requirements, as set out in Part II of the UK Finance Lenders’ Handbook. Locktons have recently pointed out in an article that non-compliance with Part 2 requirements account for a number of high value claims, and it is therefore important to be aware of any particularly onerous terms that an individual lender may impose.

Remember: CML requirements are not guidelines; they are the lender client’s instructions.

Are figures published disclosing the RBS - Direct Line One conveyancing panel size as well as the number of conveyancing firms dismissed each quarter?
With banks and solicitors working so closely together it is surprising that there has not been much call for the introduction of a bit of transparency regarding not just the figures for the RBS - Direct Line One conveyancing panel but for all bank panel listings
my firm’s membership of the RBS - Direct Line One conveyancing panel was suspended but was reinstated on appeal, do I need to include these details on my CQS application?
We would recommend that you supply details of the date of removal, information on the reason for removal, date of appeal and any reason given for reinstatement. This should not adversely impact your application but gives the CQS team viability as to what has occured.
Our practice is on the RBS - Direct Line One conveyancing panel and due to complete a remortgage shortly. My file does not contain a Legal Charge for the client to sign. Who do I contact at RBS - Direct Line One to request substitute deeds?
You need to communicate with RBS - Direct Line One to obtain standard documents. The CML Handbook contains a specific question for banks to cite who to contact to obtain standard documents. RBS - Direct Line One in their Part 2’s state:
It is likely that you will need to quote the firm’s RBS - Direct Line One solicitors panel number.

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Average number of days to register title including a charge in favour of RBS - Direct Line One
This information relates to purchase only and not remortgages.
YearDays*
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
* Data aggregated from sources including COMPLETIONmonitor