RBS - Direct Line One Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by RBS - Direct Line One and to assist in remaining on the RBS - Direct Line One .

RBS - Direct Line One Solicitor Panel: Recently Asked Questions

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Do RBS - Direct Line One or the Council of Mortgage Lenders run training Courses for the RBS - Direct Line One approved solicitor panel in much the same way that the Law Society run cases for CQS firms?
This not something that the CML would traditionally get involved with although they do arrange numerous general legal related conferences which are attended by firms on the RBS - Direct Line One conveyancing panel. It is our intention to run specific lender focused seminars in the near future including a webinar on RBS - Direct Line One’s Part 2 obligations. Practitioners on the RBS - Direct Line One conveyancing panel will be invited. Further details will be made available as part of the LENDERmonitor Alerts.
RBS - Direct Line One have asked me to conduct due diligence for them alone on a residential conveyancing matter , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the RBS - Direct Line One conveyancing panel) How does this work and are there different requirements from RBS - Direct Line One in this circumstance?
The Council of Mortgage Lenders, together with RBS - Direct Line One and other stakeholders developed a standard set of instructions where a solicitor is acting for a lender such as RBS - Direct Line One alone in a residential conveyancing matter. These requirements are contained at Part Three of the UK Finance Lenders’ Handbook and are to be read in conjunction with Part I and II. The CML have published an example requirements letter to the borrower’s lawyer for adaptation by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel solicitor.
Will the fact that my firm receives LENDERmonitor Alerts help in my application to join the RBS - Direct Line One solicitor panel?
The requirements to join the RBS - Direct Line One conveyancing panel is likely to be fairly detailed and is unlikely to include signing up to LENDERmonitor alerts.
What type of firms do building societies include on their Conveyancing Panels?
In the same way that there is a unique RBS - Direct Line One conveyancing panel most building societies, operate a conveyancing panel for solicitors and other conveyancers that the lender will instruct. Terms and Conditions and criteria for inclusion on a building society conveyancing panel vary from lender-to-lender. Having CQS accreditation may be a requirement. Institutional lenders, such as a building society, is a client and is entitled to instruct the solicitor or conveyancer of its choosing (who, in turn, is free to accept or refuse instructions). Therefore, if lender and borrower cannot agree which solicitor or conveyancer should represent them jointly, they would usually proceed on a separate representation basis. The BSA have not published the equivalent of the UK Finance Lenders’ Handbook Part 3s.
my firm’s membership of the RBS - Direct Line One conveyancing panel was terminated but was reinstated on appeal, do I need to include this information on my application for CQS accreditation?
You should supply details of the date of removal, information on the reason for removal, date of appeal and any reason given for reinstatement. This should not adversely impact your firm’s application but gives the Law Society viability as to what has occured.
Our practice is on the RBS - Direct Line One conveyancing panel and due to complete a purchase shortly. I dont have a Mortgage Deed for the client to execute. Who do I contact at RBS - Direct Line One to request substitute deeds?
You would be advised to contact RBS - Direct Line One to obtain standard documents. The The Council of Mortgage Lenders Handbook includes a specific inquiry for banks to set out who to contact to obtain standard documents. RBS - Direct Line One in their Part 2’s state:
Don’t forget to quote the firm’s RBS - Direct Line One conveyancing panel reference.

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Average number of days to register title including a charge in favour of RBS - Direct Line One
This information relates to purchase only and not remortgages.
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2026 [no data]
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2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor