Gen H Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Gen H and to assist in remaining on the Gen H Conveyancing Panel.

Gen H Conveyancing Panel: Recently Asked Questions

Gen H wants me to represent them alone on a residential conveyancing transaction , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the Gen H conveyancing panel) How will this work and are there different instructions from Gen H in this circumstance?
The CML, together with Gen H and other members created a standard set of instructions where a conveyancer is acting for a lender such as Gen H alone in a residential conveyancing transaction. These requirements are contained at Part 3 of the UK Finance Lenders’ Handbook and are to be read together with Sections One and Two. The CML have published an example requirements letter to the borrower’s conveyancer for adaptation by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel solicitor.

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Does the fact that my firm subscribes to LENDERmonitor Alerts assist in my application to join the Gen H conveyancing panel?
The requirements to join the Gen H conveyancing panel is likely to be fairly detailed and is unlikely to include signing up to LENDERmonitor alerts.
A recent SRA survey reveals that 76% of solicitors have been removed from a lender conveyancing panel. Gen H and other lenders have restricted their panel over the years. Why?
In operating open conveyancing panels, lenders such as Gen H face a number of fraud and negligence risks. While there is no authoritative source of data on lender exposure to solicitor–led mortgage fraud, anecdotal evidence from lenders indicates exposure on individual cases are often in the millions of pounds. The National Fraud Authority estimates that £1bn per year is lost in mortgage -related frauds in total, which is seen as a conservative estimate.

These risks are exacerbated by the lack of a comprehensive set of data on all conveyancing firms (which, for the avoidance of doubt, would include solicitors and conveyancers across the UK) which is in a readily accessible format. Currently, lenders vet the suitability of their panel firms against a variety of disparate, incomplete and potentially inaccurate sets of information. One top 5 lender pointed out to us that it is almost impossible to track individual fraudsters who move from firm to firm, especially where they are no longer registered or no longer hold a valid practicing certificate.

Gen H and other lenders are in varying stages of reviewing their approach to vetting firms on their conveyancing panels, to ensure their ongoing exposure to unsuitable firms is reduced. There is also regulatory impetus on lenders to ensure that they have satisfactory oversight of their third party panels, including a due-diligence process.

I seldom receive a copy of a lender valuation any more. Do my Gen H conveyancing panel obligations extend to checking the valuation details where I am acting on a purchase with Gen H as the lender?
There are various requirements you need to follow if you wish to comply with your lender client’s instructions as set out in the UK Finance Lenders’ Handbook. (I) You must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell Gen H immediately. (b) You should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation and as stated in Gen H’s mortgage offer are correct. If they are not, please let Gen H know as soon as possible as it will be necessary for Gen H to check with the valuer whether the valuation needs to be revised. Gen H conveyancing panel solicitors are not expected to assume the role of valuer. Gen H are simply trying to ensure that the valuer has valued the property based on correct information. Thirdly, Gen H recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by their valuer and there may be omissions or inaccuracies in the report which do not matter to them as a lender but which would matter to the borrower. Gen H recommend that, if we send a copy of a valuation report that Gen H have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection such as a homebuyers report or structural survey. If you do not receive a copy of the valuation you can always ask for a copy of one from Gen H or the borrower. You still need to comply with the UK Finance Lenders’ Handbook Requirement relating to valuation reports even if you don't receive one directly. Failure to comply not only runs the risk of facing a claim by the lender but also being removed from the Gen H conveyancing panel
When in comes to leasehold title investigations do Gen H conveyancing panel lawyers have to consider if there is an absentee landlord?
On the basis that your practice in is on the Gen H conveyancing panel and you are representing them in relation to a leasehold property, you must report to them if it becomes apparent that the landlord is either absent or insolvent. If Gen H are to lend, they may require indemnity insurance. In any event,you will need to check Gen H’s specific requirements. Notwithstanding whether Gen H will lend in such circumstances you still need to advise the borrower (unless you are acting for Gen H alone) as to the risks of buying a property with an insolvent or absentee landlord.
my firm’s membership of the Gen H conveyancing panel was suspended but was reinstated on appeal, do I need to include these details on my CQS application?
It would be advisable to provide details of the date of removal, information on the reason for removal, date of appeal and any reason given for reinstatement. This should not adversely impact your firm’s application but gives the Law Society viability as to what has occured.
Our practice is on the Gen H conveyancing panel and due to complete a purchase within the next week. I dont have a Mortgage Deed for the client to execute. Who do I contact at Gen H to get a duplicate Deed?
You need to communicate with Gen H to obtain standard documents. The The Council of Mortgage Lenders Handbook contains a specific inquiry for banks to reveal who to contact to obtain standard documents. Gen H in their Part 2’s state:
It helps to quote the firm’s Gen H conveyancing panel number.

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Average number of days to register title including a charge in favour of Gen H
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor