Capital Home Loans Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Capital Home Loans and to assist in remaining on the Capital Home Loans Solicitor Panel.

Capital Home Loans Solicitor Panel: Recently Asked Questions

Are Capital Home Loans Conveyancing panel solicitors duty bound to disclose incentives?
Capital Home Loans’s answer to this question can be found at section 6.4.4 of their CML Part 2 requirements

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Capital Home Loans has instructed me to conduct due diligence for them alone on a residential conveyancing transaction , using the CML Lender’s Handbook. The borrower has his own solicitor (not on the Capital Home Loans conveyancing panel) How will this operate and are there different instructions from Capital Home Loans in this circumstance?
The Council of Mortgage Lenders, together with Capital Home Loans and other stakeholders created a standard set of instructions where a conveyancer is acting for a lender such as Capital Home Loans alone in a residential conveyancing transaction. These obligations are contained at Part Three of the UK Finance Lenders’ Handbook and are to be followed in conjunction with Parts 1 & 2. The CML have published an example requirements letter to the borrower’s conveyancing solicitor for use by the lender's conveyancer, and sets out to the borrower's conveyancer, the documentary and information requirements of the lender's panel lawyer.
Can you recommend what we should do if we wish to lodge an appeal being removed from the Capital Home Loans solicitor panel?
Should you firm be removed from the Capital Home Loans conveyancing panel and you are unaware of or disagree with the reasons for your removal you should: (a) Contact Capital Home Loans directly. (b) If there is an appeals process detailed on your letter you should follow the process.

In appealing a decision by Capital Home Loans, it may be useful to provide the following information:

  • Full disclosure of your transaction history
  • A copy of your COMPLETIONmonitor reports if you use that service
  • Your recent claims history
  • Full details of all staff in your practice and their position.
  • Note down if a solicitor has been admitted to the role on completion of the Qualified Lawyers Transfer Test.
  • Supply duplicate practising certificates, the firm's current professional indemnity policy and your accountant's certificate, summarising what percentage of the firm's gross fee income is resulting from residential conveyancing

It is encouraging that some solicitors have been able to regain membership to panels notwithstanding the policy by the respective lenders to refuse panel membership to firms with certain profiles or characteristics. Success is primarily due to the firms’ ability to persuade the lender to make an exception if there is sufficient evidence to reassure them that the firm is a ‘low risk’.

Am I obliged, being on the Capital Home Loans conveyancing panel, to carry out a LMO4 search?
Capital Home Loans make no specific obligation to carry out any of the searches listed. The UK Finance Lenders’ Handbook simply states that ‘you must ensure that any other searches which may be appropriate to the particular property, taking into account its locality and other features are carried out’.

Please note that most ‘less usual searches’ (as described in the Law Society’s Conveyancing Handbook) are not optional as far as Capital Home Loans are concerned if they are ‘appropriate’. Most lenders will not require environmental searches (you should Check Part 2 of UK Finance Lenders’ Handbook to be sure), but you are obliged to explain risks and availability to the borrower.

Ground stability, Plansearch,flood searches as well as the searches listed in the question are optional – but only to the extent that you have allowed the borrower client to make an informed choice. Regardless of whether there is a mortgage, If you have not advised the client that these (and other) searches are available and what risks they cover, then you will be liable if the client suffers loss through not conducting one. Is this covered within your Terms of Engagement or Report on Title?

One search provider lists over 70 conveyancing searches – do you know what all of them are and when they may be relevant? If you are unsure as to which searches are appropriate based on location contact your search provider or call one of the leading search companies such as Searches UK.

I am hearing that agents are using online checkers to see if a firm is on a lender panel. Why?
The fact of the matter is that estate agents will be suffering if their clients start out on the conveyancing process having appointed a solicitor who is not on the panel with the purchaser’s chosen lender. Many conveyancing firms are only discovering when they begin working on a case that they are no longer able to work with that lender. Given the inevitable resultant delays in the transaction the chances of an abortive deal increases dramatically. in the circumstances there is understandable anguish on the part of the estate agent as a result of the lost time should the client have to change solicitors .
JLT’s PI Insurance renewal form asks if my practice had been excluded from any bank panels in the last 12 months. I just became aware that the firm is no longer on the Capital Home Loans solicitor panel? Will that impact my PII premium?
The best placed professionals to answer this question are your insurance brokers. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Capital Home Loans solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
My firm is listed on the Capital Home Loans conveyancing panel and due to complete a remortgage shortly. My file does not contain a Legal Charge for the client to sign. Who do I contact at Capital Home Loans to request substitute deeds?
You would be advised to contact Capital Home Loans to obtain standard documents. The The Council of Mortgage Lenders Handbook incorporates a specific inquiry for banks to cite who to contact to obtain standard documents. Capital Home Loans in their Part 2’s state:
Please remember to disclose your Capital Home Loans solicitors panel number.

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Average number of days to register title including a charge in favour of Capital Home Loans
This information relates to purchase only and not remortgages.
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2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
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2020 [no data]
* Data aggregated from sources including COMPLETIONmonitor