Capital Home Loans Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Capital Home Loans and to assist in remaining on the Capital Home Loans Solicitor Panel.

Capital Home Loans Conveyancing Panel: Recently Asked Questions

Is it possible that Capital Home Loans will assign another firm on the Capital Home Loans conveyancing panel for a further advance during the lifetime of a mortgage?
Paragraph 16.2.1 of Part 1 of the Handbook relevant to a solicitor on the Capital Home Loans conveyancing panel reads ‘Our mortgage secures further advances. Consequently, when a further advance is required for alterations or improvements to the property we will not normally instruct a member of our conveyancing panel but if you are instructed the appropriate provisions of this Handbook will apply’.

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Is there a standard appeals process to prevent solicitors from being unfairly removed them from lender conveyancing panels?
There are thousands of firms across the UK who feel aggrieved claiming that they have been removed from lenders’ panels without an explanation or a good reason. It is highly unlikely, given that lenders have distanced themselves from creating a standardised appeals process for brokers, that an appeals process will be introduced for lawyers. Commenting on the call by brokers to have a standardised process the CML said’ “While we understand that some lenders do have an appeals process, it would not be appropriate for a trade body such as the CML to seek to be prescriptive about such a process.” Some lenders do of course set out an appeals policy. The Law Society does have information on it’s site that may be of assistance. If you would like to talk to one of our compliance experts about our Lender Panel Protection Service please complete the form here.
Being on the Capital Home Loans conveyancing panel how long am I expected to archive the complete conveyancing file?
The Council of Mortgage Lender requirements of Capital Home Loans are silent on this. Most lenders address the issue of file retention via their Terms and Conditions where they generally provide that for evidential purposes, the firm must keep the file for at least of 6 years from the date of the mortgage. Data imagining is normally suitable compliance with this requirement. Many lenders point out in that it is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is therefore important to retain these documents to protect Capital Home Loans’s interest. To be absolutely sure of Capital Home Loans requirements in this regard please check the Terms and Conditions of Capital Home Loans’s conveyancing panel acceptance.
My PI renewal application this year contained the following question: ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on numerous lender panels including the Capital Home Loans conveyancing panel. We have Terms and Conditions of appointment which we have to follow. Do I disclose these these Conditions ?
The key here is the caveat ‘more onerous’. You have to try and take an objective view as to whether the Terms relating to the Capital Home Loans conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before completing the answer.
My post-completion clerk has resigned on short notice. I urgently need to prioritise making sure that charges are registered. That said, how quickly do I need to send deeds to Capital Home Loans once the charge is registered before my firm runs the risk of being suspended off the conveyancing panel for Capital Home Loans?
Capital Home Loans will likely expect the deeds to be sent to them within 10 days of you receiving the TID (unless their specific P2 requirements specifically state that they you are not to send them anything). Most COTs refer to complying with the Certificate of Title referred to in IB (3.7) of the SRA Code of Conduct 2011, published by the Law Society which states that you ‘will despatch to you such deeds and documents relating to the Property as you require with a list of them in the form prescribed by you within ten working days of receipt by us of the title information document from the Land Registry’ As to whether the lender will suspend your panel status this very much varies according to the lender’s own internal policies The more cases you have the more risk you face. Some lenders may take action if there records show that the deeds are outstanding for more than 3 matters. The fact is that if you keep within the time frame then you will have more chance of remaining on the Capital Home Loans conveyancing panel.
JLT’s PII renewal form enquires if my practice had been removed off any lender panels in the last 12 months. I just discovered that the firm is no longer on the Capital Home Loans solicitor panel? Will that impact my PII premium?
Your insurance brokers are your best port of call to address this question. The chances are that on the basis that you have not been removed for fraud or negligence reasons that there will be little or no impact. The main reason why a firm would be removed off of a lender panel is due to low volume of conveyancing cases although there may be a number of criteria for Capital Home Loans solicitor panel membership. Please remember that it is always important that you complete your insurance forms accurately.
My firm is listed on the Capital Home Loans conveyancing panel and scheduled to complete a remortgage within the next week. I can not locate a Legal Charge for the client to execute. Who do I contact at Capital Home Loans to request substitute deeds?
You need to communicate with Capital Home Loans to obtain standard documents. The The Council of Mortgage Lenders Handbook contains an individual section for banks to set out who to contact to obtain standard documents. Capital Home Loans in their Part 2’s state:
Please remember to quote the firm’s Capital Home Loans conveyancing panel number.

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Average number of days to register title including a charge in favour of Capital Home Loans
This information relates to purchase only and not remortgages.
YearDays*
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
* Data aggregated from sources including COMPLETIONmonitor