Better HomeOwnership Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Better HomeOwnership and to assist in remaining on the Better HomeOwnership Conveyancing Panel.

Better HomeOwnership Conveyancing Panel: Recently Asked Questions

Can a firm submit a complaint to the Council of Mortgage Lenders about being suspended from the Better HomeOwnership conveyancing panel?
The CML is an association rather than a regulator and therefore will not advise on grievances against lenders. You can of course contact Lexsure to see if we can help.

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Will the fact that my practice receives LENDERmonitor Alerts help in my application to join the Better HomeOwnership solicitor panel?
The criteria to join the Better HomeOwnership conveyancing panel is likely to be fairly detailed and is unlikely to include signing up to LENDERmonitor alerts.
Are the Council of Licensed Conveyancers taking any action to ensure that licensed conveyancers remain on lender conveyancing panels?
As is the case with the Law Society the Council of Licensed Conveyancers has entered dialogue with lenders and their representative bodies to see whether and how the risks that lenders wish to mitigate could be addressed through the regulatory framework rather than via ad hoc arrangements that can differ from lender to lender. It is likely that that the CLC have been in touch with lenders such as Better HomeOwnership since 2008 which is when lenders started being more restrictive.
One of our conveyancers is acting for a seller of a property and we have just received an email from the buyers solicitors who are not on the Better HomeOwnership conveyancing panel requesting that we undertake to send certain post-completion documents to a law firm on the approved solicitor list for Better HomeOwnership. We have not come accross this before. Do we give the undertaking?
You will be aware of the trend in recent years for lenders such as Better HomeOwnership to take a much more pro-active approach in relation to the management and make up of their conveyancer panels. The knock on effect of this is that it is more likely that there will be a higher number of cases where a conveyancer is not on the Better HomeOwnership panel. The situation that you find yourself in is where your client’s purchaser has his/her own lawyer and Better HomeOwnership have appointed a separate lawyer to act on their behalf where the new CML Part 3 requirements apply. Section 11.1 of the UK Finance Lenders’ Handbook Part 3 requires Better HomeOwnership’s panel solicitor to ‘ ...transfer the mortgage advance directly to the Seller’s conveyancer. The Seller’s conveyancer must be required to hold the mortgage advance on the terms of the required undertaking. The example borrower’s conveyancer’s undertaking letter includes a specific example of the seller’s undertaking’. You should expect to be advised to received the mortgage advance directly from the conveyancing solicitors for Better HomeOwnership. You will no doubt be required to undertake directly to Better HomeOwnership’s solicitors to discharge any charges secured on the property and to send directly to them the executed transfer and any other documents required to enable us to effect registration. Please remember to carefully consider undertakings in accordance with your firm’s protocol and record them in your undertakings logg. Please remember that as well as this breach of this undertaking having regulatory and compliance implications it’s breach could also result in your firm being removed off the Better HomeOwnership conveyancing panel.
I have been a qualified solicitor for over 20 years without a single claim against me and have been refused acceptance on the Better HomeOwnership conveyancing panel with no explanation. Am I not entitled to to know why?
For most lenders participation on the lender's panel of conveyancers is at the absolute discretion of the the lender. Many lenders reserve the right to accept or reject any application without giving any reason. You should check your original application to join the Better HomeOwnership conveyancing panel to see if you are entitled to a reason.
Does Conveyancing Quality Scheme acceptance guarantee my firm’s acceptance on to lenders conveyancing panels?
CQS accreditation gives no guarantee to lender panel acceptance. Nevertheless the Council of Mortgage Lenders have indicated that it is likely to become a prerequisite for firms wishing to remain on their panels. Some Lenders now use the scheme as the starting point for Panel acceptance as is the case with HSBC.
My firm is listed on the Better HomeOwnership conveyancing panel and due to complete a remortgage shortly. My file does not contain a Legal Charge for the client to execute. Who do I contact at Better HomeOwnership to get a duplicate Deed?
You need to communicate with Better HomeOwnership to obtain standard documents. The The Council of Mortgage Lenders Handbook includes an individual question for banks to cite who to contact to obtain standard documents. Better HomeOwnership in their Part 2’s state:
Don’t forget to quote the firm’s Better HomeOwnership solicitors panel reference.

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Average number of days to register title including a charge in favour of Better HomeOwnership
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor