 
    			Policy Change for National Westminster Bank Solicitor Panel
		  
 	Change Date: 16/10/2023
	Association:		     UK Finance         
	 Jurisdiction: 	 England and Wales
         
	 Index: 	 v.2023 No.1066
	 
		
		Policy changes relevant to
	  National Westminster Bank
	  Solicitor Panel
       
| Updated |  | 16/10/2023 | 
| 4.5a- If different from 1.11, contact point if re-inspection required. | Mortgage Centre - As detailed above in 1.11. Offset Flexible Mortgage - NatWest Offset Completions Team, Telephone: Fax: 0845 366 0498 | Mortgage Centre - As detailed above in 1.11. Offset Flexible Mortgage - NatWest Offset Completions Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 366 0498 | 
| 4.5b- Where should the certificate of title be sent? | For cases where you have been instructed through the LMS
      portal the certificate of title must be submitted through the
      LMS portal. In all other cases Mortgage Centre - As detailed above in 1.11. Offset Flexible Mortgage - NatWest Offset Completions Team, Telephone: 0345 300 4012 Fax: 0845 366 0498 | For cases where you have been instructed through the LMS
      portal the certificate of title must be submitted through the
      LMS portal. In all other cases Mortgage Centre - As detailed above in 1.11. Offset Flexible Mortgage - NatWest Offset Completions Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 366 0498 | 
| 10.7- On a delayed completion, when and how is advance to be returned? | Mortgage Centre, By CHAPS within one working day of receipt
      to sort code 60 06 57 account No 98090135 to arrive no later
      than the working day following the scheduled completion date.
      You must ensure all funds released to you, including the
      funds in respect of payment of your conveyancers fees are
      returned with the mortgage advance if completion is
      delayed. Offset Flexible Mortgage - NatWest Offset Completions Team, Telephone: Fax: 0845 366 0498 | Mortgage Centre, By CHAPS within one working day of receipt
      to sort code 60 06 57 account No 98090135 to arrive no later
      than the working day following the scheduled completion date.
      You must ensure all funds released to you, including the
      funds in respect of payment of your conveyancers fees are
      returned with the mortgage advance if completion is
      delayed. Offset Flexible Mortgage - NatWest Offset Completions Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 366 0498 | 
| 16.1.1- If different from 1.11, contact point for title documents: | For cases where security was registered after 22/6/2009 you
      should contact the borrower as no title documents are held by
      us For cases prior to this date: Mortgage Centre - Deeds Operations, PO Box 123, Greenock, PA15 1EF DX 599600, Greenock 3 Telephone:0345 302 0190 Offset Flexible Mortgage - NatWest Offset Deeds Team, Telephone: Fax: 0845 878 9338 | For cases where security was registered after 22/6/2009 you
      should contact the borrower as no title documents are held by
      us For cases prior to this date: Mortgage Centre - Deeds Operations, PO Box 123, Greenock, PA15 1EF DX 599600, Greenock 3 Telephone:0345 302 0190 Offset Flexible Mortgage - NatWest Offset Deeds Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 878 9338 | 
| 16.3.2- If different from 1.11, contact point for finding out the debt amount: | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Redemptions Team, Telephone: Fax: 0870 400 9625 | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Redemptions Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0870 400 9625 | 
| 16.3.7a- If different from 1.11, contact point for obtaining execution of transfer equity: | Not Applicable. See Section 16.3.1 above. Offset Flexible Mortgage - NatWest Offset Securities Team, Telephone: Fax: 0845 878 9338 | Not Applicable. See Section 16.3.1 above. Offset Flexible Mortgage - NatWest Offset Securities Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 878 9338 | 
| 16.4.1- If different from 1.11, contact point for application for consent to letting: | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Account Administration Team, Telephone: Fax: 0845 366 0494 | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Account Administration Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 366 0494 | 
| 16.5.2- If different from 1.11, contact point for confirming proposed deed or agreement will not adversely affect the lender: | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Telephone: 0345 300 4012 Fax: 0845 878 9338 | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 878 9338 | 
| 16.5.3a- Where should the deed of variation be sent? | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Telephone: 0345 300 4012 Fax: 0845 878 9338 | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 878 9338 | 
| 16.5.3b- Where should the deed of rectification be sent? | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Telephone: 0345 300 4012 Fax: 0845 878 9338 | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 878 9338 | 
| 16.5.3c- Where should the deed of easement be sent? | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Telephone: Fax: 0845 878 9338 | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 878 9338 | 
| 16.5.3d- Where should the option agreements be sent? | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Telephone: 0345 300 4012 Fax: 0845 878 9338 | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 878 9338 | 
| 17.1.1- If different from 1.11, contact point for redemption statements: | For NatWest Personal Mortgages all requests for a Redemption
      Statement must be submitted online via LMS Secure Link Secure
      Link (lms.com), starting a new query and selecting
      ‘Redemption Statement’ from the drop down list. We no longer
      accept requests by any other method i.e. fax, telephone or
      post. Further guidance can be found on the conveyancers
      website www.natwest.com/conveyancers. If you do not have LMS
      membership please telephone our Mortgage Centre on 0345 302
      0190. Please note this does not include Offset Mortgages. For Offset cases please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:- Redemptions Team, or fax on 0870 4009625 or email CMSRedemptionsTeam@natwest.com | For NatWest Personal Mortgages all requests for a Redemption
      Statement must be submitted online via LMS Secure Link Secure
      Link (lms.com), starting a new query and selecting
      ‘Redemption Statement’ from the drop down list. We no longer
      accept requests by any other method i.e. fax, telephone or
      post. Further guidance can be found on the conveyancers
      website www.natwest.com/conveyancers. If you do not have LMS
      membership please telephone our Mortgage Centre on 0345 302
      0190. Please note this does not include Offset Mortgages. For Offset cases please submit a written request confirming the mortgage account number and sort code, along with confirmation you are acting for the borrower or with the borrower’s authority, the expected date of redemption and a fax number we can use to send the statement write or call us at the contact point below:- Redemptions Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG or fax on 0870 4009625 or email CMSRedemptionsTeam@natwest.com | 
| 17.2.1a- Where do you send the discharge and repayment remittance? | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Telephone: 0345 300 4012 Fax: 0845 878 9338 You do not have to provide or request a discharge for registered land. We will arrange for the mortgage to be discharged following receipt of redemption funds. We will not provide written confirmation that a charge has been released. Please obtain this information directly from Land Registry using the property title number. | Mortgage Centre - PO Box 123, Greenock, PA15 1EF. Offset Flexible Mortgage - NatWest Offset Securities Team, Ground Floor, Lakeside 300 Old Chapel Way Broadland Business Park NORWICH NR7 0WG Telephone: 0345 300 4012 Fax: 0845 878 9338 You do not have to provide or request a discharge for registered land. We will arrange for the mortgage to be discharged following receipt of redemption funds. We will not provide written confirmation that a charge has been released. Please obtain this information directly from Land Registry using the property title number. | 
 
			
