Change Date: 16/10/2023
Association: UK Finance
Jurisdiction: England and Wales
Index: v.2023 No.1068


Policy changes relevant to
RBS - Direct Line Solicitor Panel

Updated 21/03/2023 16/10/2023
1.11a- Contact point for standard documents. Solicitor Support team, Birmingham. Address and phone number on letter of instruction. Standard documents to be obtained from the internet - www.conveyance.directline.com. Solicitor Support team, Birmingham. Address and phone number on letter of instruction.
4.5b- Where should the certificate of title be sent? Faxed to 0845 878 9660. mon.completions@natwest.com
14.2.1- Where should the title deeds and documents be sent? Direct Line Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA. Direct Line Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG
16.1.1- If different from 1.11, contact point for title documents: Direct Line Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA.
Telephone 0845 300 1400
Fax 0845 878 9659
Direct Line Customer Services,
Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone 0845 300 1400
Fax 0845 878 9659
17.1.1- If different from 1.11, contact point for redemption statements: Direct Line Customer Services, Amsterdam Place, Amsterdam Way, Norwich, NR6 6JA.
Telephone 0845 300 1400
Fax 0870 400 9625
Direct Line Customer Services, Ground Floor, Lakeside 300
Old Chapel Way
Broadland Business Park
NORWICH
NR7 0WG

Telephone 0845 300 1400
Fax 0870 400 9625

Related CQS Core Practice Management Policies