Rely Mortgages Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Rely Mortgages and to assist in remaining on the Rely Mortgages Conveyancing Panel.

Rely Mortgages Conveyancing Panel: Recently Asked Questions

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Theoretically Rely Mortgages could request or audit my files as I am on the Rely Mortgages conveyancing panel. What do I do if I receive such a request?
We can't comment specifically on Rely Mortgages. Many major lenders are now introducing ‘file auditing’ as standard practice in relation to completed matters. This raises questions of confidentiality in relation to the buyer client and the purpose to which the results of such audits will be put. The starting point is to remember that the file does not belong to your firm, it belongs to the ‘client’. But, of course, we will normally have two clients – the buyer and the lender - and you will owe a duty of confidentiality to each. So basically, you have to separate the file and just send the lender the parts solely relating to themselves. But, of course, as this will basically be correspondence with the lender, mortgage instructions etc.

Check with your COLP but a firm should not send the complete conveyancing file without the buyer client’s express consent – and if she is in dispute with the lender he is hardly likely to agree. However, if the lender can establish a prima facie case of fraud, then you may be under an obligation to disclose the whole file.

The emerging convention is that lenders are including an authority to disclose in loan application forms to counter this problem. Mortgage Express v Sawali, [2010] EWHC 3054 (Ch) indicates that such provisions are valid. Please click here for more information about that case.

Do I face removal off the Rely Mortgages conveyancing panel if I have not sent the title deed on a purchase within a certain time frame from draw-down of funds?
One might ordinarily expect Rely Mortgages via their Part Two obligations to address this but the Handbook is silent on deadlines to send deeds. Do look at the Terms of Rely Mortgages’s Conveyancing Panel Appointment that you are bound by. For many lender's these Terms have a clause such as: ‘To keep us informed of the reasons for any delay in your being able to send the title deeds and documents we require to us within 3 months of completion or evidence of proof of registration within that period. (We will send reminders if the deeds have not been received but will not acknowledge receipt of deeds’ It is important to keep Rely Mortgages informed. Law firms can often compound their problems by not communicating with the lender when there is a delay or problem.
My firm is not on the Rely Mortgages conveyancing panel as well other lenders. My clients, who are getting a mortgage with Rely Mortgages wish use my firms conveyancing services even though I am not on the Rely Mortgages panel. Is it fine for me to use a firm down the road to act for Rely Mortgages on mortgage aspect of the conveyancing?
Please tread carefully here as what you are intending may not be acceptable to the lender. It is possible that you (as a non-panel firm) or the mortgage applicant are not at liberty instruct a panel firm of your choice. Lenders such as Nationwide BS make it clear to their panel firms that where a non-panel member firm is instructed by one of their mortgage applicants, the lender will appoint a panel firm to carry out its instructions and to liaise with the borrower's conveyancer. You also need to make the costs implications and potential for delay very clear to your client.
I seldom receive a copy of a lender valuation any more. Do my Rely Mortgages conveyancing panel obligations extend to checking the valuation details where I am acting on a purchase with Rely Mortgages as the lender?
You have a number of obligations in this regard which you need to follow if you wish to comply with your lender client’s instructions as set out in the UK Finance Lenders’ Handbook. (I) You must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell Rely Mortgages immediately. (b) You should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation and as stated in Rely Mortgages’s mortgage offer are correct. If they are not, please let Rely Mortgages know as soon as possible as it will be necessary for Rely Mortgages to check with the valuer whether the valuation needs to be revised. Rely Mortgages conveyancing panel solicitors are not expected to assume the role of valuer. Rely Mortgages are simply trying to ensure that the valuer has valued the property based on correct information. Thirdly, Rely Mortgages recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by their valuer and there may be omissions or inaccuracies in the report which do not matter to them as a lender but which would matter to the borrower. Rely Mortgages recommend that, if we send a copy of a valuation report that Rely Mortgages have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection such as a homebuyers survey or structural survey. If you do not receive a copy of the valuation you can always ask for a copy of one from Rely Mortgages or the borrower. You still need to comply with the UK Finance Lenders’ Handbook Requirement relating to valuation reports even if you don't receive one directly. Failure to comply not only runs the risk of facing a claim by the lender but also being removed from the Rely Mortgages conveyancing panel
my firm’s membership of the Rely Mortgages conveyancing panel was terminated but was reinstated on appeal, do I need to include this information on my CQS application?
We would recommend that you provide details of the date of removal, information on the reason for removal, date of appeal and any reason given for reinstatement. This should not negatively affect your firm’s application but gives the Law Society a complete picture of what has gone on.
My firm is listed on the Rely Mortgages conveyancing panel and scheduled to complete a remortgage within the next few weeks. My file does not contain a Mortgage Deed for the client to execute. Who do I contact at Rely Mortgages to obtain duplicate documents?
You should get in touch with Rely Mortgages to obtain standard documents. The CML Handbook incorporates an individual section for lenders to reveal who to contact to obtain standard documents. Rely Mortgages in their Part 2’s state:
It helps to disclose your Rely Mortgages solicitors panel reference.

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Average number of days to register title including a charge in favour of Rely Mortgages
This information relates to purchase only and not remortgages.
YearDays*
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
* Data aggregated from sources including COMPLETIONmonitor