Pepper Money (UK) Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Pepper Money (UK) and to assist in remaining on the Pepper Money (UK) Conveyancing Panel.

Pepper Money (UK) Solicitor Panel: Recently Asked Questions

Are Pepper Money (UK) Conveyancing panel solicitors duty bound to disclose incentives?
Pepper Money (UK)’s answer to this question can be found at section 6.4.4 of their CML Part 2 requirements

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Can you suggest any advice if we wish to appeal being removed from the Pepper Money (UK) solicitor panel?
Should you firm be removed from the Pepper Money (UK) conveyancing panel and you are unaware of or disagree with the reasons for your removal you should: (a) Contact Pepper Money (UK) directly. (b) If there is an appeals process detailed on your letter you should follow the process.

In appealing a decision by Pepper Money (UK), it may be useful to provide the following information:

  • Full disclosure of your conveyancing history
  • Your COMPLETIONmonitor reports, assuming you use the Lexsure software
  • Your recent claims history
  • Full details of all employees in your practice and their role.
  • Note down if a solicitor has been admitted to the role on completion of the Qualified Lawyers Transfer Test.
  • Provide duplicate practising certificates, the firm's current professional indemnity policy and your accountant's certificate, calculating the % of the firm's gross fee income is generated from residential conveyancing

It is encouraging that some solicitors have been able to regain membership to panels notwithstanding the policy by the respective lenders to refuse panel membership to firms with certain profiles or characteristics. The success is primarily due to the firms’ ability to persuade the lender to make an exception if there is sufficient evidence to reassure them that the firm has a healthy attitude towards risk mitigation.

My client is purchasing a property for £825k in Leeds requiring a mortgage advance over GBP 500k. I am on the Pepper Money (UK) conveyancing panel but do Pepper Money (UK) have a separate approved panel when a mortgage is above 350k?
Lexsure only know of two or three lenders that operate a distinct approved solicitors panel where the mortgage advance is over a certain level. You should nevertheless check directly with Pepper Money (UK). At one stage HSBC would only allow Sole practitioners to act for them where the mortgage was below £150,000. We are not sure if HSBC still operate such a condition. In your case it is best to check with Pepper Money (UK)
My PI renewal application this year contained the following question: ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on a number of lender panels including the Pepper Money (UK) conveyancing panel. We have Terms and Conditions of appointment which we have to follow. Am I supposed to mention these Terms ?
The key here is the caveat ‘more onerous’. You have to try and take an objective view as to whether the Terms relating to the Pepper Money (UK) conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before completing the answer.
I seldom receive a copy of a lender valuation any more. Does the extent of my Pepper Money (UK) conveyancing panel obligations extend to checking the valuation details where I am acting on a purchase with Pepper Money (UK) as the Mortgagee?
There are various requirements are to followed if you wish to comply with your lender client’s instructions as set out in the UK Finance Lenders’ Handbook. (a) You must take reasonable steps to verify that there are no discrepancies between the description of the property as valued and the title and other documents which a reasonably competent conveyancer should obtain, and, if there are, you must tell Pepper Money (UK) immediately. (II) You should take reasonable steps to verify that the assumptions stated by the valuer about the title (for example, its tenure, easements, boundaries and restrictions on its use) in the valuation and as stated in Pepper Money (UK)’s mortgage offer are correct. If they are not, please let Pepper Money (UK) know as soon as possible as it will be necessary for Pepper Money (UK) to check with the valuer whether the valuation needs to be revised. Pepper Money (UK) conveyancing panel solicitors are not expected to assume the role of valuer. Pepper Money (UK) are simply trying to ensure that the valuer has valued the property based on correct information. Thirdly, Pepper Money (UK) recommend that you should advise the borrower that there may be defects in the property which are not revealed by the inspection carried out by their valuer and there may be omissions or inaccuracies in the report which do not matter to them as a lender but which would matter to the borrower. Pepper Money (UK) recommend that, if we send a copy of a valuation report that Pepper Money (UK) have obtained, you should also advise the borrower that the borrower should not rely on the report in deciding whether to proceed with the purchase and that he obtains his own more detailed report on the condition and value of the property, based on a fuller inspection such as a homebuyers report or structural survey. If you do not receive a copy of the valuation you can always ask for a copy of one from Pepper Money (UK) or the borrower. You still need to comply with the UK Finance Lenders’ Handbook Requirement relating to valuation reports even if you don't receive one directly. Failure to comply not only runs the risk of facing a claim by the lender but also being removed from the Pepper Money (UK) conveyancing panel
Does Conveyancing Quality Scheme membership secure my firm’s acceptance on to lenders conveyancing panels?
CQS accreditation is no guarantee to lender panel acceptance. Nevertheless the Council of Mortgage Lenders have indicated that it is likely to become a prerequisite for firms wishing to join their panels. A number of Lenders now use the Conveyancing Quality Scheme accreditation as the starting point for Panel acceptance as is the case with HSBC.
My firm is listed on the Pepper Money (UK) conveyancing panel and due to complete a remortgage within the next few weeks. I dont have a Legal Charge for the client to sign. Who do I contact at Pepper Money (UK) to obtain duplicate documents?
You should contact Pepper Money (UK) to obtain standard documents. The CML Handbook includes an individual section for lenders to set out who to contact to obtain standard documents. Please remember to disclose the firm’s Pepper Money (UK) conveyancing panel number.

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Average number of days to register title including a charge in favour of Pepper Money (UK)
This information relates to purchase only and not remortgages.
YearDays*
2026 [no data]
2025 [no data]
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
* Data aggregated from sources including COMPLETIONmonitor