Pepper Money (UK) Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Pepper Money (UK) and to assist in remaining on the Pepper Money (UK) Conveyancing Panel.

Pepper Money (UK) Conveyancing Panel: Recently Asked Questions

Can my firm register a complaint to the Council of Mortgage Lenders about being excluded from the Pepper Money (UK) conveyancing panel?
The CML is an association rather than a regulator and therefore cannot investigate grievances against lenders. You can of course contact Lexsure to see if we can help.

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Is there a standard appeals process to prevent solicitors from being unfairly removed them from lender conveyancing panels?
We have come across many solicitors who feel they have been removed from lenders’ panels without an explanation or a good reason. It is highly unlikely, given that lenders have distanced themselves from creating a standardised appeals process for brokers, that an appeals process will be introduced for lawyers. Commenting on the call by brokers to have a standardised process the CML said’ “While we understand that some lenders do have an appeals process, it would not be appropriate for a trade body such as the CML to seek to be prescriptive about such a process.” Some lenders do of course set out an appeals policy. The Law Society does have information on it’s site that may be of assistance. If you would like to talk to one of our compliance experts about our Lender Panel Protection Service please contact us.
What sort of information are Lenders such as Pepper Money (UK) are asking for when it comes to applying to be on their approved solicitor list?
Although not necessarily published, lenders have varying criteria . We do not hold specific requirements relating to the questions raised as part of the application to be on the Pepper Money (UK) conveyancing panel. Typically lenders need to have full knowledge of a firm including (but not limited to):
  • Areas of Law covered by the firm
  • and Conveyancing Quality Scheme
  • List of fee-earners who are foreign qualified
  • Firm name, address and contact details including all branches (including evidence of existence through risk-based physical visits and Google Streetview checks)
  • Whether the firm is able to operate in other jurisdictions
  • Automated alerting to inform lenders when there is a fundamental change to the firm (e.g. change of ownership)
  • PII Cover details, including, if relevant, whether the firm is or has been in the assigned risks pool and structure of cover – basic
  • Summary of annual accounts
  • SRA or equivalent regulator registration number where applicable
  • Number of partners per branch of the firm
  • As the nominated Compliance Officer for Legal Practice what do I need to consider in terms of disclosures to the SRA if my firm is withdrawn off the Pepper Money (UK) solicitor panel?
    The answer to this question really depends on the reason that your firm has been removed off the Pepper Money (UK) conveyancing panel. The top 3 reasons are as follows:
    1. lack of transactions
    2. the lawyer is a sole practitioner
    3. as part of the HSBC panel reduction.
    In these three circumstances it is unlikely that you would expected to take any action. Disclosure and other compliance considerations are more likely to be relevant if the reason for removal is due to breaches of lender requirements or allegations of fraud or negligence. Whether the reasoning should trigger a disclosable 'material' breach will depend on the firm and the circumstances around possible failures to comply with the SRA Authorisation Rules, and the SRA will judge each case on its own merits. Factors such as the detriment or risk of detriment to clients, the scale of the issue and overall impact on the firm will need to be considered in deciding whether a failure is 'material'. As the compliance officer you will need systems to identify patterns of breaches. Even if you don't consider there to be regulatory implications the firms COFA should give some thought to whether she/he needs to take any action as result of being removed from the Pepper Money (UK) conveyancing panel.
    My conveyancing assistant has left my firm unexpectedly. I urgently need to prioritise making sure that charges are registered. That said, how quickly do I need to send deeds to Pepper Money (UK) once the charge is registered before my firm runs the risk of being suspended off the conveyancing panel for Pepper Money (UK)?
    Pepper Money (UK) will likely expect the deeds to be sent to them within 10 days of you receiving the TID (unless their specific P2 requirements specifically state that they you are not to send them anything). Most COTs refer to complying with the Certificate of Title referred to in IB (3.7) of the SRA Code of Conduct 2011, published by the Law Society which states that you ‘will despatch to you such deeds and documents relating to the Property as you require with a list of them in the form prescribed by you within ten working days of receipt by us of the title information document from the Land Registry’ As to whether the lender will suspend your panel status this very much varies according to the lender’s own internal policies The more cases you have the more risk you face. Some lenders may take action if there records show that the deeds are outstanding for more than 3 matters. The fact is that if you keep within the time frame then you will have more chance of remaining on the Pepper Money (UK) conveyancing panel.
    If my application is successful will CQS membership secure my firm’s acceptance on to lenders conveyancing panels?
    The Law Society’s CQS accreditation is no guarantee to lender panel acceptance. Nevertheless the CML have indicated that it is likely to become a prerequisite for firms wishing to join their panels. A number of mortgage companies now use CQS as the starting point for Panel acceptance as is the case with Astra Mortgages.
    I am on the Pepper Money (UK) conveyancing panel and due to complete a purchase shortly. My papers do not include a Legal Charge for the client to execute. Who do I contact at Pepper Money (UK) to get a duplicate Deed?
    You should contact Pepper Money (UK) to obtain standard documents. The The Council of Mortgage Lenders Handbook includes a specific inquiry for lenders to cite who to contact to obtain standard documents. Please remember to quote the firm’s Pepper Money (UK) solicitors panel reference.

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    Average number of days to register title including a charge in favour of Pepper Money (UK)
    This information relates to purchase only and not remortgages.
    YearDays*
    2026 [no data]
    2025 [no data]
    2024 [no data]
    2023 [no data]
    2022 [no data]
    2021 [no data]
    * Data aggregated from sources including COMPLETIONmonitor