Pepper Money (UK) Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Pepper Money (UK) and to assist in remaining on the Pepper Money (UK) Conveyancing Panel.

Pepper Money (UK) Solicitor Panel: Recently Asked Questions

Are Pepper Money (UK) Conveyancing panel solicitors duty bound to disclose incentives?
Pepper Money (UK)’s answer to this question can be found at section 6.4.4 of their CML Part 2 requirements

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Given my firm’s membership on the Pepper Money (UK) conveyancing panel how long am I expected to archive the original conveyancing file?
The Council of Mortgage Lender requirements of Pepper Money (UK) are silent on this. Most lenders address the issue of file retention via their Terms and Conditions where they generally provide that for evidential purposes, the firm must keep the file for a minimum six years from the date of the mortgage. Data imagining is normally suitable compliance with this requirement. Many lenders point out in that it is the practice of some fraudsters to demand the conveyancing file on completion in order to destroy evidence that may later be used against them. It is therefore important to retain these documents to protect Pepper Money (UK)’s interest. To be absolutely sure of Pepper Money (UK) requirements in this regard please check the Terms and Conditions of Pepper Money (UK)’s conveyancing panel acceptance.
Do I risk of removal off the Pepper Money (UK) solicitor panel if I have not sent the TID on a purchase within a certain time frame from draw-down of funds?
You might expect Pepper Money (UK) via their Part 2 requirements to address this but the Handbook is silent on deadlines to send deeds. Do look at the Terms of Pepper Money (UK)’s Conveyancing Panel Appointment that you previously signed. For many lender's these Terms have a provision such as: ‘To keep us informed of the reasons for any delay in your being able to send the title deeds and documents we require to us within 3 months of completion or evidence of proof of registration within that period. (We will send reminders if the deeds have not been received but will not acknowledge receipt of deeds’ It is important to keep Pepper Money (UK) updated. Law firms can often compound their problems by not communicating with the lender when there is a delay or problem.
I noticed the following question on my PI renewal form this year ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on the majority of lender panels including the Pepper Money (UK) conveyancing panel. We have Terms and Conditions of appointment which we are duty bound to comply with. Should I reference these Conditions ?
The concern here is if you are expect to enter into ‘more onerous’ conditions that than the Handbook obligations. You have to try and take an objective view as to whether the Terms relating to the Pepper Money (UK) conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before completing the answer.
Do publish figures exists regarding the Pepper Money (UK) conveyancing panel size and the number of conveyancing firms removed from their panel each year?
With banks and conveyancers working so closely with one another it is surprising that there has not been greater demand for the introduction of a bit of transparency regarding not just the figures for the Pepper Money (UK) conveyancing panel but for all mortgage panels
If my application is successful will Conveyancing Quality Scheme accreditation guarantee my firm’s acceptance on to lenders conveyancing panels?
CQS membership is no guarantee to lender panel acceptance. Nevertheless the CML have indicated that it is likely to become a prerequisite for firms wishing to join their panels. A number of Lenders now use the scheme as the starting point for Panel approval such as Santander.
Our practice is on the Pepper Money (UK) conveyancing panel and all set to complete a remortgage within the next week. I can not locate a Mortgage Deed for the client to execute. Who do I contact at Pepper Money (UK) to get a duplicate Deed?
You should get in touch with Pepper Money (UK) to obtain standard documents. The The Council of Mortgage Lenders Handbook incorporates an individual inquiry for lenders to enumerate who to contact to obtain standard documents. Pepper Money (UK) in their Part 2’s state:
You will need to disclose your Pepper Money (UK) solicitors panel reference.

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Average number of days to register title including a charge in favour of Pepper Money (UK)
This information relates to purchase only and not remortgages.
YearDays*
2024 [no data]
2023 [no data]
2022 [no data]
2021 [no data]
2020 [no data]
2019 1.0
* Data aggregated from sources including COMPLETIONmonitor