Pepper Money (UK) Conveyancing Panel Information

The information on this page is designed to keep solicitors and licensed conveyancers abreast of latest requirements changes by Pepper Money (UK) and to assist in remaining on the Pepper Money (UK) Conveyancing Panel.

Pepper Money (UK) Solicitor Panel: Recently Asked Questions

What sort of information are Lenders such as Pepper Money (UK) are asking for when it comes to applying to be on their approved solicitor list?
Criteria differ from lender to lender. We do not hold specific requirements relating to the questions raised as part of the application to be on the Pepper Money (UK) conveyancing panel. Typically lenders need to have full knowledge of a firm including (but not limited to):
  • Automated alerting to inform lenders when there is a fundamental change to the firm (e.g. new disciplinary action)
  • Firm name, address and contact details including all branches (including evidence of existence through risk-based physical visits and Google Streetview checks)
  • SRA or equivalent regulator registration number where applicable
  • Number of partners per branch of the firm
  • Whether the firm is able to operate in other jurisdictions
  • PII Cover details, including, if relevant, whether the firm is or has been in the assigned risks pool and structure of cover – basic
  • List of fee-earners who are foreign qualified
  • Details of any accreditation e.g. Lexcel or
  • Summary of annual accounts
  • Areas of Law covered by the firm
  • Read More

    Are there conditions,outside the CML Part 2 requirements, that a firm should be aware of when on the Pepper Money (UK) conveyancing panel?
    In order to be on the Pepper Money (UK) conveyancing panel solicitors have to complete an application form and agree Terms and Conditions. A sample of 5 conditions that we see amongst many lenders Terms (but not necessarily Pepper Money (UK)) are as follows:
    • To quote on all communications with us relating to deeds/registration issues, whether by telephone or in writing, the panel number that we provide for each practising address and the mortgage account or application number for the mortgage concerned.
    • To forward the title deeds and documents to another solicitor/conveyancer within 24 hours of an instruction from us requiring you to do so. On forwarding the deeds as instructed you will confirm to us that you have done so. Upon receipt of your confirmation, we will release you from all undertakings relating to your holding the title deeds.
    • To notify us in writing of any change in your details as held on our records for example, change of address, telephone number, document exchange number email address. Notification must be given to us at least 10 days before the change will be effective.
    • If you are a sole practitioner, to arrange for appropriate locum cover from our panel where necessary. Your locum must be a member of the Conveyancing panel.
    • You have the consent of all borrowers to apply for the deeds, before making any request for deeds. We will accept your request for deeds on the understanding that you have obtained such consent. If this is not the case then you should advise our Deeds Services Department in writing when you make your request
    My PI renewal application this year contained the following question: ‘Has your Firm been asked by a lender to agree to more onerous terms and conditions than provided for in the UK Finance Lenders’ Handbook?’ My firm is on a number of lender panels including the Pepper Money (UK) conveyancing panel. We have Terms and Conditions of appointment which we have to follow. Do I disclose these these Terms ?
    The key here is the caveat ‘more onerous’. You have to try and take an objective view as to whether the Terms relating to the Pepper Money (UK) conveyancing appointment (or other terms for other lenders) are ‘more onerous’ than the UK Finance Lenders’ Handbook Conditions. Depending on the Terms you may need to provide details on your renewal form. If you are in any doubt please call your broker to discuss before completing the answer.
    Are there any specific Pepper Money (UK) conveyancing panel requirements relating to Transfer of Equity Conveyancing?
    Pepper Money (UK) approved solicitors are bound by the UK Finance Lenders’ Handbook instructions relating to Transfer of Equity. These are set out in Section 16.3. First, your firm must approve the form of Transfer of Equity (which should be in the Land Registry's standard form) and, if Pepper Money (UK) require, the deed of covenant on their behalf. You will need to check Pepper Money (UK) CML Part 2 conditions to see if Pepper Money (UK) have standard forms of transfer and deed of covenant. Please note that this requirement can change from one transaction to another so do check! Second,When drafting or approving a transfer, you should bear in mind that: although the transfer should state that it is subject to the mortgage (identified by date and parties), it need give no details of the terms of the mortgage; the transfer need not state the amount of the mortgage debt. If it does, the figure should include both principal and interest at the date of completion, which you must check ; there should be no statement that all interest has been paid to date. Further obligations are set out in the UK Finance Lenders’ Handbook which have to be followed by all firms on the Pepper Money (UK) conveyancing panel
    My conveyancing assistant has left my firm unexpectedly. I urgently need to prioritise making sure that charges are registered. That said, how quickly do I need to send deeds to Pepper Money (UK) once the charge is registered before my firm runs the risk of being suspended off the conveyancing panel for Pepper Money (UK)?
    Pepper Money (UK) will likely expect the deeds to be sent to them within 10 days of you receiving the TID (unless their specific P2 requirements specifically state that they you are not to send them anything). Most COTs refer to complying with the Certificate of Title referred to in IB (3.7) of the SRA Code of Conduct 2011, published by the Law Society which states that you ‘will despatch to you such deeds and documents relating to the Property as you require with a list of them in the form prescribed by you within ten working days of receipt by us of the title information document from the Land Registry’ As to whether the lender will suspend your panel status this very much varies according to the lender’s own internal policies The more cases you have the more risk you face. Some lenders may take action if there records show that the deeds are outstanding for more than 3 matters. The fact is that if you keep within the time frame then you will have more chance of remaining on the Pepper Money (UK) conveyancing panel.
    Will CQS acceptance secure my firm’s acceptance on to lenders conveyancing panels?
    CQS membership is no guarantee to lender panel acceptance. Nevertheless the CML have indicated that it is likely to become a prerequisite for firms wishing to join their approved list of firms. Some mortgage companies now use CQS as the starting point for Panel membership as is the case with Santander.
    Our practice is on the Pepper Money (UK) conveyancing panel and due to complete a remortgage within the next week. My papers do not include a Legal Charge for the client to execute. Who do I contact at Pepper Money (UK) to request substitute deeds?
    You should contact Pepper Money (UK) to obtain standard documents. The The Council of Mortgage Lenders Handbook contains an express section for banks to set out who to contact to obtain standard documents. Pepper Money (UK) in their Part 2’s state:
    Always remember to disclose your Pepper Money (UK) conveyancing panel number.

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    Average number of days to register title including a charge in favour of Pepper Money (UK)
    This information relates to purchase only and not remortgages.
    YearDays*
    2025 [no data]
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    * Data aggregated from sources including COMPLETIONmonitor